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Can't download MacHomeAV, stuck on EULA page

mainer

This morning I got the dreaded "Sophos anti-virus is not running" with the grayed-out icon. A search found people advising a reinstall. I couldn't find the old installer so I went to Sophos to download whatever the latest versions is. I got stuck on the EULA page. I read it, but every time I checked the box at the bottom and clicked Submit it returned me to that page. How does one get past that?

Thanks.

:1020131


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    JeffBBlack wrote:
    Same issue.
     
    I've tried several ways (different broswers, etc) and times over the past 24 hours to access and download your product, even registered on the site as a user/account... still no love.
     
    I am able to get to the End User agreement and confirm/agree, but the "download now" link supplied for "savosx_he_r" returns an error of "file not found"
     

    Hi JeffBBlack,

    We've done some internal investigation and still cannot reproduce this problem (I personally tried Safari and Chrome, others tried a variety of browsers). The acceptance of the EULA does require Javascript to be enabled, but it seems like you got past that part. Are you still having this issue? If so, we'll need to know a bit more about your environment / location (we distribute software via Akamai which means your location can matter). Ping me directly if necessary.

    :1020185

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

Reply
  • 0
    JeffBBlack wrote:
    Same issue.
     
    I've tried several ways (different broswers, etc) and times over the past 24 hours to access and download your product, even registered on the site as a user/account... still no love.
     
    I am able to get to the End User agreement and confirm/agree, but the "download now" link supplied for "savosx_he_r" returns an error of "file not found"
     

    Hi JeffBBlack,

    We've done some internal investigation and still cannot reproduce this problem (I personally tried Safari and Chrome, others tried a variety of browsers). The acceptance of the EULA does require Javascript to be enabled, but it seems like you got past that part. Are you still having this issue? If so, we'll need to know a bit more about your environment / location (we distribute software via Akamai which means your location can matter). Ping me directly if necessary.

    :1020185

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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