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Mac OS X 10.9 "Mavericks" and SAV for Mac

bobcook

Apple released Mac OS X 10.9 "Mavericks" today, free for everyone with Snow Leopard or newer.

We've been testing our product with this release for many months now and had made numerous changes in version 9.0.3 (the version published about a month ago). The significant changes required were to change how we were building, codesigning, and installing our kernel extensions. You will now find two copies of our kext: one in /System/Library/Extensions and another in /Library/Extensions. This follows Apple's recommendation to support people transitioning from 10.8 to 10.9.

The kexts in /System/Library/Extensions are present for compatiblity with versions of Mac OS X prior to 10.9. Starting in "Mavericks" the location is /Library/Extensions. We are codesigning the kexts in /Library/Extensions to conform to Apple's security requirements.

If you have issues, please report them in this thread.

:1013899


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  • 0

    Hi,

    Thanks for the follow-up, sorry to hear its not sorted itself out. Its very concerning because it sounds like you are getting some data, just not all of it. Some things to check before doing more invasive things:

    (1) what is the size of the folder /Library/Caches/com.sophos.sau/warehouse?

    (2) is there a folder /Library/Caches/com.sophos.sau/CID?

    (3) how many threads are running for SophosAutoUpdate? (you can check using Activity Monitor, View menu > All Processes)

    (4) do you have any crash reports for SophosAutoUpdate? (you can check using Console, look in the Systems Diagnostics section)

    We are investigating another report of AutoUpdate not successfully completing on 10.9. We haven't been able to reproduce it ourselves or otherwise diagnose a root cause. Can you grab a "Sample" (using Activity Monitor) of SophosAutoUpdate when its stuck, then restart it. Each time it is hung, please grab a new "Sample" (we would like to get five separate traces, if possible).

    :1014411

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

Reply
  • 0

    Hi,

    Thanks for the follow-up, sorry to hear its not sorted itself out. Its very concerning because it sounds like you are getting some data, just not all of it. Some things to check before doing more invasive things:

    (1) what is the size of the folder /Library/Caches/com.sophos.sau/warehouse?

    (2) is there a folder /Library/Caches/com.sophos.sau/CID?

    (3) how many threads are running for SophosAutoUpdate? (you can check using Activity Monitor, View menu > All Processes)

    (4) do you have any crash reports for SophosAutoUpdate? (you can check using Console, look in the Systems Diagnostics section)

    We are investigating another report of AutoUpdate not successfully completing on 10.9. We haven't been able to reproduce it ourselves or otherwise diagnose a root cause. Can you grab a "Sample" (using Activity Monitor) of SophosAutoUpdate when its stuck, then restart it. Each time it is hung, please grab a new "Sample" (we would like to get five separate traces, if possible).

    :1014411

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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