hi there,
thank you for your help with this query.
My university has switched from Norton Antivirus (which was working fine for me) to Sophos.
I had to download Sophos on to my new Macbook (running Mavericks OS X 10.9.2)
Unfortunately, Sophos from the beginning could not update - it tries to contact the primary and secondary servers many times
but it always fails.
Elsewhere in the Sophos support forums, I have seen advice suggesting:
1) Restore defaults in the autoupdate settings - I tried this. No effect.
2) Use Activity Monitor to Force-Quit Sophos AutoUpdate, and then relaunch it. I tried to do the force-quitting several times but the system wouldn't allow me to.
I tried force-quitting all the Sophos programs running - couldn't get rid of all of them. This also cause my Mac to freeze and I had reboot the system.
On reboot, the Sophos menu bar and the autoupdate option no longer functioned (wouldn't launch). I then completely reinstalled Sophos but ran into the non-functioning update issue again
Please advise me on what I should do to fix these issues. thank you!
Zhan
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