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Frustrated, please help me....Diz if you are there, if not someone with patience

Darlene

Hello,

could you please forward this to Diz?  If not I would appreciate your help!!

I received another threat on Sept. 8th!??

The name of the threat was a Mal/phish-A  

filename is: ujbsqx.html

action:

clean up manually

How do I do that?

I had this software for 3-years and now I am receiving these threats!!??

Please tell me how to clean it up!??

I tried sending a request for help and was very disppointed....can you please help me with this!!??  I received 3-more threats today (what's going on!!??)  I was able to clean them up; however, I still have the one threat that I don't know how to clean it....I have looked at the videos etc. and I am still confused and frustrated!!  

Also concerned.....I clicked on the threat in the quarantine manager is that a problem when I do that??  Did I open the threat! and cause a problem on my computer??  At the bottom of the quarantine it says clear from list however; if I do won't it still be there in the computer!!??  Then at the bottom of the quarantine where it says clean up threat..it is not highlighted!!??  So don't know what to do to get rid of this threat!!??  Please help me here!!

Thank you,

Darlene

:1013349


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  • 0

    Hello Diz,

    Not sure what you meant in your last post?.....Exclude the backups folder.b?

    Also could you please tell me if I hit clear on the quarintine will it still be on my computer?  I believe you said that the threat is not a problem to me or to anyone-else and when you said yes that would be best did you mean  to CLEAR?  This way I won't have to look at it anymore or bug you anymore about this crazy thing!??

    :1013469
Reply
  • 0

    Hello Diz,

    Not sure what you meant in your last post?.....Exclude the backups folder.b?

    Also could you please tell me if I hit clear on the quarintine will it still be on my computer?  I believe you said that the threat is not a problem to me or to anyone-else and when you said yes that would be best did you mean  to CLEAR?  This way I won't have to look at it anymore or bug you anymore about this crazy thing!??

    :1013469
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