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Frustrated, please help me....Diz if you are there, if not someone with patience

Darlene

Hello,

could you please forward this to Diz?  If not I would appreciate your help!!

I received another threat on Sept. 8th!??

The name of the threat was a Mal/phish-A  

filename is: ujbsqx.html

action:

clean up manually

How do I do that?

I had this software for 3-years and now I am receiving these threats!!??

Please tell me how to clean it up!??

I tried sending a request for help and was very disppointed....can you please help me with this!!??  I received 3-more threats today (what's going on!!??)  I was able to clean them up; however, I still have the one threat that I don't know how to clean it....I have looked at the videos etc. and I am still confused and frustrated!!  

Also concerned.....I clicked on the threat in the quarantine manager is that a problem when I do that??  Did I open the threat! and cause a problem on my computer??  At the bottom of the quarantine it says clear from list however; if I do won't it still be there in the computer!!??  Then at the bottom of the quarantine where it says clean up threat..it is not highlighted!!??  So don't know what to do to get rid of this threat!!??  Please help me here!!

Thank you,

Darlene

:1013349


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    Below the reply panel, under the heading 'Attachments', you should try clicking the 'Browse' button, navigate to the Desktop (if that's where the screenshot is) and attaching it that way - rather than dragging and dropping.

    Let's recap:  getting the screenshot uploded is only so you can show all the mentioned paths start 'backup...'.  If that is true then you don't actually need to worry about the files.  You can clear the items from the quarantine manager and exclude the back up volume from future scans so they are not detected again.  See this recent post where I mention scanning the backup folder isn't required and the files cannot hurt the computer...

    http://openforum.sophos.com/t5/Sophos-Anti-Virus-for-Mac-Home/Scan-never-completes/td-p/13371

    :1013441
Reply
  • 0

    Below the reply panel, under the heading 'Attachments', you should try clicking the 'Browse' button, navigate to the Desktop (if that's where the screenshot is) and attaching it that way - rather than dragging and dropping.

    Let's recap:  getting the screenshot uploded is only so you can show all the mentioned paths start 'backup...'.  If that is true then you don't actually need to worry about the files.  You can clear the items from the quarantine manager and exclude the back up volume from future scans so they are not detected again.  See this recent post where I mention scanning the backup folder isn't required and the files cannot hurt the computer...

    http://openforum.sophos.com/t5/Sophos-Anti-Virus-for-Mac-Home/Scan-never-completes/td-p/13371

    :1013441
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