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Frustrated, please help me....Diz if you are there, if not someone with patience

Darlene

Hello,

could you please forward this to Diz?  If not I would appreciate your help!!

I received another threat on Sept. 8th!??

The name of the threat was a Mal/phish-A  

filename is: ujbsqx.html

action:

clean up manually

How do I do that?

I had this software for 3-years and now I am receiving these threats!!??

Please tell me how to clean it up!??

I tried sending a request for help and was very disppointed....can you please help me with this!!??  I received 3-more threats today (what's going on!!??)  I was able to clean them up; however, I still have the one threat that I don't know how to clean it....I have looked at the videos etc. and I am still confused and frustrated!!  

Also concerned.....I clicked on the threat in the quarantine manager is that a problem when I do that??  Did I open the threat! and cause a problem on my computer??  At the bottom of the quarantine it says clear from list however; if I do won't it still be there in the computer!!??  Then at the bottom of the quarantine where it says clean up threat..it is not highlighted!!??  So don't know what to do to get rid of this threat!!??  Please help me here!!

Thank you,

Darlene

:1013349


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  • 0

    From the bit of the path I've been able to see the file is locked up inside a Time Machine backup, inside your mail application, attached to an email - which I would guess is in your Trash folder.  The chances of it hurting anyone there is...none.

    When you took the screenshot the file saved could have been missing a 'Windows friendly' extension.  Try this...

    Open the quarantine manager, unlock the panel with the padlock, select the item and expand the 'Show Details' panel.  Then, to take a screenshot press and hold (in this order): Command + Shift + 4 + Space and then release.

    The cursor changes to a camera and you can click the quarantine manager window.  The screenshot is saved to the desktop and can be uploaded to http://postimage.org/

    :1013367
Reply
  • 0

    From the bit of the path I've been able to see the file is locked up inside a Time Machine backup, inside your mail application, attached to an email - which I would guess is in your Trash folder.  The chances of it hurting anyone there is...none.

    When you took the screenshot the file saved could have been missing a 'Windows friendly' extension.  Try this...

    Open the quarantine manager, unlock the panel with the padlock, select the item and expand the 'Show Details' panel.  Then, to take a screenshot press and hold (in this order): Command + Shift + 4 + Space and then release.

    The cursor changes to a camera and you can click the quarantine manager window.  The screenshot is saved to the desktop and can be uploaded to http://postimage.org/

    :1013367
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