Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 14 replies
  • Subscribers 6 subscribers
  • Views 23187 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Frustrated, please help me....Diz if you are there, if not someone with patience

Darlene

Hello,

could you please forward this to Diz?  If not I would appreciate your help!!

I received another threat on Sept. 8th!??

The name of the threat was a Mal/phish-A  

filename is: ujbsqx.html

action:

clean up manually

How do I do that?

I had this software for 3-years and now I am receiving these threats!!??

Please tell me how to clean it up!??

I tried sending a request for help and was very disppointed....can you please help me with this!!??  I received 3-more threats today (what's going on!!??)  I was able to clean them up; however, I still have the one threat that I don't know how to clean it....I have looked at the videos etc. and I am still confused and frustrated!!  

Also concerned.....I clicked on the threat in the quarantine manager is that a problem when I do that??  Did I open the threat! and cause a problem on my computer??  At the bottom of the quarantine it says clear from list however; if I do won't it still be there in the computer!!??  Then at the bottom of the quarantine where it says clean up threat..it is not highlighted!!??  So don't know what to do to get rid of this threat!!??  Please help me here!!

Thank you,

Darlene

:1013349


This thread was automatically locked due to age.
Parents
  • 0

    Hi Diz,

    I tried to do an attachment and I received this message:  Needs the file does not have a valid extension for an attachment .jpg.gif  are the valid extention

    If I don't do anything to delete the one that I need to do manually....will it infect emails that I send to people that have windows?

    I really don't know anything about time machine.

    I will be waiting to hear from you.

    Thank you,

    Darlene

    :1013365
Reply
  • 0

    Hi Diz,

    I tried to do an attachment and I received this message:  Needs the file does not have a valid extension for an attachment .jpg.gif  are the valid extention

    If I don't do anything to delete the one that I need to do manually....will it infect emails that I send to people that have windows?

    I really don't know anything about time machine.

    I will be waiting to hear from you.

    Thank you,

    Darlene

    :1013365
Children
No Data