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Frustrated, please help me....Diz if you are there, if not someone with patience

Darlene

Hello,

could you please forward this to Diz?  If not I would appreciate your help!!

I received another threat on Sept. 8th!??

The name of the threat was a Mal/phish-A  

filename is: ujbsqx.html

action:

clean up manually

How do I do that?

I had this software for 3-years and now I am receiving these threats!!??

Please tell me how to clean it up!??

I tried sending a request for help and was very disppointed....can you please help me with this!!??  I received 3-more threats today (what's going on!!??)  I was able to clean them up; however, I still have the one threat that I don't know how to clean it....I have looked at the videos etc. and I am still confused and frustrated!!  

Also concerned.....I clicked on the threat in the quarantine manager is that a problem when I do that??  Did I open the threat! and cause a problem on my computer??  At the bottom of the quarantine it says clear from list however; if I do won't it still be there in the computer!!??  Then at the bottom of the quarantine where it says clean up threat..it is not highlighted!!??  So don't know what to do to get rid of this threat!!??  Please help me here!!

Thank you,

Darlene

:1013349


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  • 0

    The forum is just peer-to-peer (one user helping another) support and there isn't any remote support - sorry. :smileysad:

    To display a screenshot you have to upload with the 'Attachments' option (below the reply editor), or upload it to a photo hosting service (like http://postimage.org for example) then post a link or insert it into a post with this button...

    It's probably easier just to post the link though.

    From the bit of the path posted...

    backup.back..imapmbox attachment/38095/2/ujbsqx.html

     ...it seems the html file is in an email attachment (IMAP mailbox) in a a Time Machine backup.  Therefore this file isn't going to cause any problems - don't get frustrated over this.  I realize you want to get rid of it but there isn't a need to panic or rush.

    Sophos have an article (118117) about removing files detected from Time Machine - scroll right to the bottom.  It explains what you should do.  Have a read through the whole process and then work through it step by step slowly so you don't skip a step etc.

    To list all the options:

    • Follow the instructions right at the bottom of the article linked above to locate the file and remove it.  Best option to try but it may seem too complicated
    • Clear the item from the list (yes the file will be in the Time Machine backup but it's not hurting anything).  When scanning your Mac in the future exclude the back ups folder from the scan so it's not detected again - or just learn to ignore it and see it as a sign that 'Sophos is protecting me'.  Time Machine will keep backing up and eventually will overwrite the backup that contains the detected file.
    • Delete all your back ups in Time Machine to blast away the problem.  If you have never used a Time Machine backup do you need to keep them?  It does mean you will lose all the back ups, but maybe that's ultimately the easier option to flush the file away?  You can immediately switch Time Machine back on and it'll start backing up again.
    :1013363
Reply
  • 0

    The forum is just peer-to-peer (one user helping another) support and there isn't any remote support - sorry. :smileysad:

    To display a screenshot you have to upload with the 'Attachments' option (below the reply editor), or upload it to a photo hosting service (like http://postimage.org for example) then post a link or insert it into a post with this button...

    It's probably easier just to post the link though.

    From the bit of the path posted...

    backup.back..imapmbox attachment/38095/2/ujbsqx.html

     ...it seems the html file is in an email attachment (IMAP mailbox) in a a Time Machine backup.  Therefore this file isn't going to cause any problems - don't get frustrated over this.  I realize you want to get rid of it but there isn't a need to panic or rush.

    Sophos have an article (118117) about removing files detected from Time Machine - scroll right to the bottom.  It explains what you should do.  Have a read through the whole process and then work through it step by step slowly so you don't skip a step etc.

    To list all the options:

    • Follow the instructions right at the bottom of the article linked above to locate the file and remove it.  Best option to try but it may seem too complicated
    • Clear the item from the list (yes the file will be in the Time Machine backup but it's not hurting anything).  When scanning your Mac in the future exclude the back ups folder from the scan so it's not detected again - or just learn to ignore it and see it as a sign that 'Sophos is protecting me'.  Time Machine will keep backing up and eventually will overwrite the backup that contains the detected file.
    • Delete all your back ups in Time Machine to blast away the problem.  If you have never used a Time Machine backup do you need to keep them?  It does mean you will lose all the back ups, but maybe that's ultimately the easier option to flush the file away?  You can immediately switch Time Machine back on and it'll start backing up again.
    :1013363
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