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Frustrated, please help me....Diz if you are there, if not someone with patience

Darlene

Hello,

could you please forward this to Diz?  If not I would appreciate your help!!

I received another threat on Sept. 8th!??

The name of the threat was a Mal/phish-A  

filename is: ujbsqx.html

action:

clean up manually

How do I do that?

I had this software for 3-years and now I am receiving these threats!!??

Please tell me how to clean it up!??

I tried sending a request for help and was very disppointed....can you please help me with this!!??  I received 3-more threats today (what's going on!!??)  I was able to clean them up; however, I still have the one threat that I don't know how to clean it....I have looked at the videos etc. and I am still confused and frustrated!!  

Also concerned.....I clicked on the threat in the quarantine manager is that a problem when I do that??  Did I open the threat! and cause a problem on my computer??  At the bottom of the quarantine it says clear from list however; if I do won't it still be there in the computer!!??  Then at the bottom of the quarantine where it says clean up threat..it is not highlighted!!??  So don't know what to do to get rid of this threat!!??  Please help me here!!

Thank you,

Darlene

:1013349


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  • 0

    Dix,

    Thank you for answering me!

    I did two screen shots and when I tried to drag them over this is what I got....can you use these(is this what you wanted)??  One I beleive was a virus I was able to clean, but the other one I have to clean manualy, which concerns me.  I did ask Sandy this question but didn't receive an answer I copied and pasted the question here:

    .....I clicked on the threat in the quarantine manager is that a problem when I do that??  Did I open the threat! and cause a problem on my computer??  At the bottom of the quarantine it says clear from list however; if I do won't it still be there in the computer!!??  Then at the bottom of the quarantine where it says clean up threat..it is not highlighted!!??  So don't know what to do to get rid of this threat!!??  Please help me here!!  I am afraid to click on anything.

    file://localhost/Users/Darlene/Desktop/Screen%20shot%202013-09-11%20at%2011.07.30%20AM.png
    file://localhost/Users/Darlene/Desktop/Screen%20shot%202013-09-11%20at%2011.36.57%20AM.png
     
    I did find the arrow and expanded the show details and I did copy the path and filename info; however it will only let me file part of it and i.e. when I hightlight to copy it the information changes!?? I hope this is helpful:
    Volumes/Time Machine Backups/Backups.backupdb/Darlene Turturici’’’’s iMac/2013-08-07-002436/         This is the way it reads before I highlight it see below:
    "                                    "                              "       backup.back..imapmbox attachment/38095/2/ujbsqx.html
     
    Can you help me remotley? 
     
    When I looked in my junk file there are only names and subjects unless I open each of them I can see the email address etc. so don't know how to check for this or what I am really looking for.  
     
    Could you tell me if there is a way to adjust the volume on the videos?? I could hardly hear them and I had my speaker up all the way!?
     
    I hope this is helpful, I will be waiting for your answer.  What are your personal working hours?
     
    Thank you,
    Darlene
     
    :1013361
Reply
  • 0

    Dix,

    Thank you for answering me!

    I did two screen shots and when I tried to drag them over this is what I got....can you use these(is this what you wanted)??  One I beleive was a virus I was able to clean, but the other one I have to clean manualy, which concerns me.  I did ask Sandy this question but didn't receive an answer I copied and pasted the question here:

    .....I clicked on the threat in the quarantine manager is that a problem when I do that??  Did I open the threat! and cause a problem on my computer??  At the bottom of the quarantine it says clear from list however; if I do won't it still be there in the computer!!??  Then at the bottom of the quarantine where it says clean up threat..it is not highlighted!!??  So don't know what to do to get rid of this threat!!??  Please help me here!!  I am afraid to click on anything.

    file://localhost/Users/Darlene/Desktop/Screen%20shot%202013-09-11%20at%2011.07.30%20AM.png
    file://localhost/Users/Darlene/Desktop/Screen%20shot%202013-09-11%20at%2011.36.57%20AM.png
     
    I did find the arrow and expanded the show details and I did copy the path and filename info; however it will only let me file part of it and i.e. when I hightlight to copy it the information changes!?? I hope this is helpful:
    Volumes/Time Machine Backups/Backups.backupdb/Darlene Turturici’’’’s iMac/2013-08-07-002436/         This is the way it reads before I highlight it see below:
    "                                    "                              "       backup.back..imapmbox attachment/38095/2/ujbsqx.html
     
    Can you help me remotley? 
     
    When I looked in my junk file there are only names and subjects unless I open each of them I can see the email address etc. so don't know how to check for this or what I am really looking for.  
     
    Could you tell me if there is a way to adjust the volume on the videos?? I could hardly hear them and I had my speaker up all the way!?
     
    I hope this is helpful, I will be waiting for your answer.  What are your personal working hours?
     
    Thank you,
    Darlene
     
    :1013361
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