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Running scan but not completing

tobyw7

Hi,

I'm running a full scan on my internal MacBook hard drive but the scan doesn't complete, I can't see any errors, and when I check the console it says the scan has never run.


Any ideas?

On 10.8, Sophos version 8.0.14C

TIA :smileyhappy:

:1012222


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  • 0

    Hi bobcook - I went looking and found first this in the console:

    5/21/13 8:32:52.899 AM ReportCrash[28874]: Saved crash report for SophosAntiVirus[28540] version 8.0.8.1 (8.0.8.1) to /Library/Logs/DiagnosticReports/SophosAntiVirus_2013-05-21-083252_TedMac.crash
    5/21/13 12:33:29.000 PM kernel[0]: Sophos Anti-Virus on-access kext unloaded
    5/21/13 12:33:31.411 PM SophosAutoUpdate[30283]: AlreadyRegistered
    5/21/13 12:33:33.357 PM com.apple.launchd.peruser.502[160]: (com.sophos.uiserver[30237]) Exited: Killed: 9
    5/21/13 12:33:33.357 PM com.apple.launchd.peruser.502[160]: (com.sophos.uiserver) Throttling respawn: Will start in 7 seconds
    5/21/13 12:33:36.116 PM sudo[31067]:     root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.cBpj4G/tmp ; USER=ted ; COMMAND=/bin/launchctl load -w /Library/LaunchAgents/com.sophos.uiserver.plist
    5/21/13 12:33:38.000 PM kernel[0]: Sophos Anti-Virus on-access kext activated
    5/21/13 12:33:47.922 PM com.apple.launchd[1]: (com.sophos.notification[30744]) Job appears to have crashed: Trace/BPT trap: 5
    5/21/13 12:33:48.249 PM ReportCrash[31079]: Saved crash report for SophosAntiVirus[30744] version 8.0.8.1 (8.0.8.1) to /Library/Logs/DiagnosticReports/SophosAntiVirus_2013-05-21-123348_TedMac.crash

    Then I looked in that directory mentioned in the ReportCrash entry, and there were a LOT of entries in there.  Here's the key line one from the time I was running the scan

    Application Specific Information:
    *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSArrayM insertObject:atIndex:]: object cannot be nil'

    So apparently something's definitely dieing.  I didn't find any updates slamming in at those times though.  How can I send you a bunch of these crash reports?

    :1012256
Reply
  • 0

    Hi bobcook - I went looking and found first this in the console:

    5/21/13 8:32:52.899 AM ReportCrash[28874]: Saved crash report for SophosAntiVirus[28540] version 8.0.8.1 (8.0.8.1) to /Library/Logs/DiagnosticReports/SophosAntiVirus_2013-05-21-083252_TedMac.crash
    5/21/13 12:33:29.000 PM kernel[0]: Sophos Anti-Virus on-access kext unloaded
    5/21/13 12:33:31.411 PM SophosAutoUpdate[30283]: AlreadyRegistered
    5/21/13 12:33:33.357 PM com.apple.launchd.peruser.502[160]: (com.sophos.uiserver[30237]) Exited: Killed: 9
    5/21/13 12:33:33.357 PM com.apple.launchd.peruser.502[160]: (com.sophos.uiserver) Throttling respawn: Will start in 7 seconds
    5/21/13 12:33:36.116 PM sudo[31067]:     root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.cBpj4G/tmp ; USER=ted ; COMMAND=/bin/launchctl load -w /Library/LaunchAgents/com.sophos.uiserver.plist
    5/21/13 12:33:38.000 PM kernel[0]: Sophos Anti-Virus on-access kext activated
    5/21/13 12:33:47.922 PM com.apple.launchd[1]: (com.sophos.notification[30744]) Job appears to have crashed: Trace/BPT trap: 5
    5/21/13 12:33:48.249 PM ReportCrash[31079]: Saved crash report for SophosAntiVirus[30744] version 8.0.8.1 (8.0.8.1) to /Library/Logs/DiagnosticReports/SophosAntiVirus_2013-05-21-123348_TedMac.crash

    Then I looked in that directory mentioned in the ReportCrash entry, and there were a LOT of entries in there.  Here's the key line one from the time I was running the scan

    Application Specific Information:
    *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSArrayM insertObject:atIndex:]: object cannot be nil'

    So apparently something's definitely dieing.  I didn't find any updates slamming in at those times though.  How can I send you a bunch of these crash reports?

    :1012256
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