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threats on my imac

Darlene
Hello,
 
I have received two threats on my imac, and when I called Apple they said that I need to be careful because the Sophos Anti-Virus could read Apples software as foreign to Sophos and that it could delete some important files and it could crash my computer is this true??
 
They also say that Apple has it's own built in virus protection; however, if that is true...why didn't it catch these threats??  I am very frustrated and don't know which way to go here and I do hope that you will be able to help me!!??
 
This what I received from a drop down box:
On Sept. 5th ....Threat.....Mal/EncPk-MP------Filecase..5740759.zip--------------------------------------------Action clean up
On Sept. 6th.....Threat.....TrojAgent-ADLD---Filecase ..Secure Message.zip---------------------------------Action clean up
 
Thank you,
Darlene
:1013266


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    Hi Diz,

    I really do thank you for taking the time to explain things to me..

    You asked me where exactly are the files and do I have full path, and I don't know what files they are talking about.  Can you help me with this?

    When I tried to clean the threat, I received a pop up that said:

    Cleanup may delete files that are identified as threat components and listed under threat details.

    Note: I don't know what files are involved and I don't know how to clean them

    also if I just let it sit there is the threat still doing damage in my computer?

    If I just delete them anyway will I be o.k since I am not on a windows computer?

     
    Why do I get the threat warnings when they are only a problem on windows?  Do I have the threats/virus actually in my computer even tho it's for windows?
    :1013294
Reply
  • 0

    Hi Diz,

    I really do thank you for taking the time to explain things to me..

    You asked me where exactly are the files and do I have full path, and I don't know what files they are talking about.  Can you help me with this?

    When I tried to clean the threat, I received a pop up that said:

    Cleanup may delete files that are identified as threat components and listed under threat details.

    Note: I don't know what files are involved and I don't know how to clean them

    also if I just let it sit there is the threat still doing damage in my computer?

    If I just delete them anyway will I be o.k since I am not on a windows computer?

     
    Why do I get the threat warnings when they are only a problem on windows?  Do I have the threats/virus actually in my computer even tho it's for windows?
    :1013294
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