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threats on my imac

Darlene
Hello,
 
I have received two threats on my imac, and when I called Apple they said that I need to be careful because the Sophos Anti-Virus could read Apples software as foreign to Sophos and that it could delete some important files and it could crash my computer is this true??
 
They also say that Apple has it's own built in virus protection; however, if that is true...why didn't it catch these threats??  I am very frustrated and don't know which way to go here and I do hope that you will be able to help me!!??
 
This what I received from a drop down box:
On Sept. 5th ....Threat.....Mal/EncPk-MP------Filecase..5740759.zip--------------------------------------------Action clean up
On Sept. 6th.....Threat.....TrojAgent-ADLD---Filecase ..Secure Message.zip---------------------------------Action clean up
 
Thank you,
Darlene
:1013266


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  • 0

    Hello again,

    1-How would I know the difference if I got hit with a nasty malware for Mac??

    2-No they are not talking about Sophos AV, they did say that I  don't need an AV because Apple doesn't get virus' so are these virus' that I am talking about only for windows? I did look at the link that you provided and I do see that it is important to have the  Sophos Antvirus because Apple mac's can get a virus..so if I delete these two threats will I have a problem, will it delete any Apple files or software!!??  It says that if I delete the threat I could lose Apple files!!?? I will be waiting for your answer.

    I do appreciate your help!!

    Please let me know via email when you answer this email.

    Thank you,

    Darlene

    :1013276
Reply
  • 0

    Hello again,

    1-How would I know the difference if I got hit with a nasty malware for Mac??

    2-No they are not talking about Sophos AV, they did say that I  don't need an AV because Apple doesn't get virus' so are these virus' that I am talking about only for windows? I did look at the link that you provided and I do see that it is important to have the  Sophos Antvirus because Apple mac's can get a virus..so if I delete these two threats will I have a problem, will it delete any Apple files or software!!??  It says that if I delete the threat I could lose Apple files!!?? I will be waiting for your answer.

    I do appreciate your help!!

    Please let me know via email when you answer this email.

    Thank you,

    Darlene

    :1013276
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