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custom scan won't stop, delete button greyed out

jillya

I have OSX version 10.8.4 and have been advised by my server that my Mac Pro has a trojan virus Conflcker.  I have had the same problem as many people here running a "Scan this Mac" - it simply stops at about 25% and hangs.  So I uninstalled Sophos, downloaded and installed it again and ran custom scans on my folders a few at a time.  This worked fine and I have almost finished scanning everything.  No threats have been identified, only issues which were corrupt or missing files, so I deleted those files.

But then I decided to scan the Library, and made the mistake of trying for the whole library at once and the problem occurred again - scan would not finish.  The delete button at the botton (-) is greyed out and there seems to be no other option for ending the scan.  So I tried for another custom scan and selected just a few folders.  This time it's not getting past he barber pole.  I can't seem to stop either scan.  If I quit Sophos it quits OK but then when I open it again it's still churning away at the two custom scans but not progressing.  I have gone into the scan settings but the option to untick scan inside archive files is greyed out.

Am not an IT person so would appreciate any help

:1013114


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  • 0

    Just before you go, you could try restarting the computer and make sure everything loads correctly on reboot.

    Also there is SAV version 9 available and upgrading from version 8 can be done over the top - not sure what version you have installed at the moment.  If it is already SAV 9 then uninstalling and resintalling can help too - the installation may just need to be reset - don't let one bad install put your off forever.

    There a loads of people with happy installs of SAV for Mac, but when it doesn't work for you it's tempting to quickly look for another application to replace it - thinking that it's the new application when it could be an underlying problem with the computer (something that repairing disk permissions could resolve - that's a 'dummies link please don't be offended :smileyembarrassed:).

    You're doing the right thing by looking for antivirus software to protect yourself, gives you peace of mind and that meets your needs - good luck.

    :1013132
Reply
  • 0

    Just before you go, you could try restarting the computer and make sure everything loads correctly on reboot.

    Also there is SAV version 9 available and upgrading from version 8 can be done over the top - not sure what version you have installed at the moment.  If it is already SAV 9 then uninstalling and resintalling can help too - the installation may just need to be reset - don't let one bad install put your off forever.

    There a loads of people with happy installs of SAV for Mac, but when it doesn't work for you it's tempting to quickly look for another application to replace it - thinking that it's the new application when it could be an underlying problem with the computer (something that repairing disk permissions could resolve - that's a 'dummies link please don't be offended :smileyembarrassed:).

    You're doing the right thing by looking for antivirus software to protect yourself, gives you peace of mind and that meets your needs - good luck.

    :1013132
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