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Local scan wont complete

supotuco

On my iMac after I upgraded to version 8.x I have been unable to complete a scan.  I have around 4.3 million items.  What happens is the scan quits in the middle of a scan.

:1008638


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    I have the same problem that a local scan will not complete. I have tried with auto-updates turned off to avoid a possible issue there and still have the problem. The application crashes  part way through the scan and the system produces a system diagnostic report which I can send you if that helps - it is a little large to copy here. It starts as follows: 

    Process: SophosAVAgent [36004]
    Path: /Library/Sophos Anti-Virus/SophosAntiVirus.app/Contents/MacOS/SophosAVAgent
    Identifier: SophosAVAgent
    Version: ???
    Code Type: X86 (Native)
    Parent Process: SophosAntiVirus [35645]
    User ID: 0

    Date/Time: 2012-12-18 22:13:55.928 +1300
    OS Version: Mac OS X 10.8.2 (12C60)
    Report Version: 10

    Crashed Thread: 3

    Exception Type: EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000b030cffc

    VM Regions Near 0xb030cffc:
    Stack 00000000b028b000-00000000b030c000 [ 516K] rw-/rwx SM=COW
    --> Stack 00000000b030c000-00000000b030d000 [ 4K] ---/rwx SM=NUL
    Stack 00000000b030d000-00000000b038e000 [ 516K] rw-/rwx SM=COW

    It then gives inofmation about all the code threads including the crashed thread 3. Might this help isolate the problem?

    :1011144
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  • 0

    I have the same problem that a local scan will not complete. I have tried with auto-updates turned off to avoid a possible issue there and still have the problem. The application crashes  part way through the scan and the system produces a system diagnostic report which I can send you if that helps - it is a little large to copy here. It starts as follows: 

    Process: SophosAVAgent [36004]
    Path: /Library/Sophos Anti-Virus/SophosAntiVirus.app/Contents/MacOS/SophosAVAgent
    Identifier: SophosAVAgent
    Version: ???
    Code Type: X86 (Native)
    Parent Process: SophosAntiVirus [35645]
    User ID: 0

    Date/Time: 2012-12-18 22:13:55.928 +1300
    OS Version: Mac OS X 10.8.2 (12C60)
    Report Version: 10

    Crashed Thread: 3

    Exception Type: EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000b030cffc

    VM Regions Near 0xb030cffc:
    Stack 00000000b028b000-00000000b030c000 [ 516K] rw-/rwx SM=COW
    --> Stack 00000000b030c000-00000000b030d000 [ 4K] ---/rwx SM=NUL
    Stack 00000000b030d000-00000000b038e000 [ 516K] rw-/rwx SM=COW

    It then gives inofmation about all the code threads including the crashed thread 3. Might this help isolate the problem?

    :1011144
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