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cannot clear threat

vicky_s

Hi. I'm new to Sophos. I installed it today for the first time on my MACBook Pro. I run a complete scan and it came up with with a message "one threat detected". Following the web site instructions, I pressed quarantine manager and then the lock, which asked for my system password. Fine so far, but there is no threat shown in that window, so I cannot clean up anything. As I am new to Sophos, is there something I missed please? Why doesn't it show the file(s) which are infected? How can I clean up the threat? Please help.

Thanks

:1007903


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    The threat cannot be cleaned up because both items are found within Zip archives (we don't touch archives by default, as they could also contain legitimate files), and furthermore the archives are located on a backup volume (we're very careful about modifying data on backup volumes).

    Your best bet is t:

    1) Go to your Time Machine Preferences, and exclude /Macintosh HD/Users/username/Library/Containers/com.apple.Preview/Data/Library/Mail/V2/IMAP-emailaddress@email.com@imap.mail.email.com/Bulk Mail.mbox

    (this way, you're not backing up your spam)

    2) navigate to that location in your Time Machine backup, right click Bulk Mail.mbox and delete ALL backups.

    The good news is that your spam filter already seems to have detected that the malware was in a suspect email.

    :1007933
Reply
  • 0

    The threat cannot be cleaned up because both items are found within Zip archives (we don't touch archives by default, as they could also contain legitimate files), and furthermore the archives are located on a backup volume (we're very careful about modifying data on backup volumes).

    Your best bet is t:

    1) Go to your Time Machine Preferences, and exclude /Macintosh HD/Users/username/Library/Containers/com.apple.Preview/Data/Library/Mail/V2/IMAP-emailaddress@email.com@imap.mail.email.com/Bulk Mail.mbox

    (this way, you're not backing up your spam)

    2) navigate to that location in your Time Machine backup, right click Bulk Mail.mbox and delete ALL backups.

    The good news is that your spam filter already seems to have detected that the malware was in a suspect email.

    :1007933
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