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cannot clear threat

vicky_s

Hi. I'm new to Sophos. I installed it today for the first time on my MACBook Pro. I run a complete scan and it came up with with a message "one threat detected". Following the web site instructions, I pressed quarantine manager and then the lock, which asked for my system password. Fine so far, but there is no threat shown in that window, so I cannot clean up anything. As I am new to Sophos, is there something I missed please? Why doesn't it show the file(s) which are infected? How can I clean up the threat? Please help.

Thanks

:1007903


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    I installed Sophos last night; scanned my iMac system; and it detected 2 threats.

    They are: W32/Gamarue-R associated with filename Fire Safety Guidance.pdf.zip; and Troj/Agent-VRM associated with filename EPS0093.zip

    I selected the Clean Up Threat button for each item and received the same response on both.

    Action Available: Cleanup of the threat was not successful. You must clean it up manually.

    Any idea how one goes about doing that? Granted, both files are located within my Time Machine Backups and perhaps that is preventing the application from cleaning the threat?

    /Volumes/Time Machine Backups/Backups.backupdb/iMac/2012-05-10-235939/Macintosh HD/Users/username/Library/Containers/com.apple.Preview/Data/Library/Mail/V2/IMAP-emailaddress@email.com@imap.mail.email.com/Bulk Mail.mbox/02BE9FFC-1BA7-4A6F-BE6E-FCEFB2A5AF68/Data/6/Attachments/6222/2/Fire Safety Guidance.pdf.zip

    /Volumes/Time Machine Backups/Backups.backupdb/iMac/2012-05-10-235939/Macintosh HD/Users/username/Library/Containers/com.apple.Preview/Data/Library/Mail/V2/IMAP-emailaddress@email.com@imap.mail.email.com/Bulk Mail.mbox/02BE9FFC-1BA7-4A6F-BE6E-FCEFB2A5AF68/Data/6/Attachments/6154/2/EPS0093.zip

    I appreciate whatever insight anyone can provide. Thanks

    :1007919
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  • 0

    I installed Sophos last night; scanned my iMac system; and it detected 2 threats.

    They are: W32/Gamarue-R associated with filename Fire Safety Guidance.pdf.zip; and Troj/Agent-VRM associated with filename EPS0093.zip

    I selected the Clean Up Threat button for each item and received the same response on both.

    Action Available: Cleanup of the threat was not successful. You must clean it up manually.

    Any idea how one goes about doing that? Granted, both files are located within my Time Machine Backups and perhaps that is preventing the application from cleaning the threat?

    /Volumes/Time Machine Backups/Backups.backupdb/iMac/2012-05-10-235939/Macintosh HD/Users/username/Library/Containers/com.apple.Preview/Data/Library/Mail/V2/IMAP-emailaddress@email.com@imap.mail.email.com/Bulk Mail.mbox/02BE9FFC-1BA7-4A6F-BE6E-FCEFB2A5AF68/Data/6/Attachments/6222/2/Fire Safety Guidance.pdf.zip

    /Volumes/Time Machine Backups/Backups.backupdb/iMac/2012-05-10-235939/Macintosh HD/Users/username/Library/Containers/com.apple.Preview/Data/Library/Mail/V2/IMAP-emailaddress@email.com@imap.mail.email.com/Bulk Mail.mbox/02BE9FFC-1BA7-4A6F-BE6E-FCEFB2A5AF68/Data/6/Attachments/6154/2/EPS0093.zip

    I appreciate whatever insight anyone can provide. Thanks

    :1007919
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