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cannot clear threat

vicky_s

Hi. I'm new to Sophos. I installed it today for the first time on my MACBook Pro. I run a complete scan and it came up with with a message "one threat detected". Following the web site instructions, I pressed quarantine manager and then the lock, which asked for my system password. Fine so far, but there is no threat shown in that window, so I cannot clean up anything. As I am new to Sophos, is there something I missed please? Why doesn't it show the file(s) which are infected? How can I clean up the threat? Please help.

Thanks

:1007903


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    If there's no longer anything shown in the Quarantine Manager, that means the threat is also gone.  Likely it was in a web cache file or email attachment that has since been removed from your computer.

    If it's not in the Quarantine Manager, you can assume that it's no longer a threat to your system.

    :1007909
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  • 0

    If there's no longer anything shown in the Quarantine Manager, that means the threat is also gone.  Likely it was in a web cache file or email attachment that has since been removed from your computer.

    If it's not in the Quarantine Manager, you can assume that it's no longer a threat to your system.

    :1007909
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