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On-access Scanning > Excluded Items does not seem to work.

jollyheart

On-access Scanning > Excluded Items does not seem to work.

I am using Sophos 8.0.2C on an iMac running 10.7.4

When On-access Scanning is OFF, the NeoOffice app takes 8 seconds to load.

When On-access Scanning is ON, NeoOffice takes 2 minutes and 27 seconds to load.
I have added NeoOffice to the Excluded Items list but that did not change anything. NeoOffice still takes 2:27 to load.
Is there something else I can do to make the load time acceptable and still have On-Access Scanning running?
Thanks

:1007101


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    Disabling  archive scanning in On-access Scanning > Options solved my problem with NeoOffice.  It would have been nice if I had thought to search for NeoOffice, but I was searching under On-access Scanning and Excluded Items.  And, shame on me for changing the default settings.

    FYI, I teach a beginners class for Mac users at our computer club.  Since Sophos is so easy to install and use, I will be recommending Sophos and demonstrating how to download and install it.  I will tell them to leave the default settings alone!

    Thanks for your prompt and helpful response, Andrew.

    Jollyheart

    :1007167
Reply
  • 0

    Disabling  archive scanning in On-access Scanning > Options solved my problem with NeoOffice.  It would have been nice if I had thought to search for NeoOffice, but I was searching under On-access Scanning and Excluded Items.  And, shame on me for changing the default settings.

    FYI, I teach a beginners class for Mac users at our computer club.  Since Sophos is so easy to install and use, I will be recommending Sophos and demonstrating how to download and install it.  I will tell them to leave the default settings alone!

    Thanks for your prompt and helpful response, Andrew.

    Jollyheart

    :1007167
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