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Install problem - Sophos 7.3.8C quit unexpectedly on OSX10.6.8

DavidT

Hi,

I've just downloaded Sophos 7.3.8C and installed in on a Mac OSX10.6.8.  The installation stated it was successful and the black shield appeared.  However, Sophos 'quits unexpectedly' when I try to i) Open Preferences, or ii) Scan local drive.  I uninstalled and then re-installed in case this was an issue but the problem remained.  Please can someone advise what the issue might be and what I can do about it?

Thanks in advance.

David

:1005273


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    The first thing I always suspect when something fails to run/access correctly is corrupted permissions.  Run Disk Utility and do a permissions scan to see if this is a problem for you.

    You may also want to try running it using an administrator account if this is happening on a user account, just to see if it's access-permissions related.

    :1005295
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  • 0

    The first thing I always suspect when something fails to run/access correctly is corrupted permissions.  Run Disk Utility and do a permissions scan to see if this is a problem for you.

    You may also want to try running it using an administrator account if this is happening on a user account, just to see if it's access-permissions related.

    :1005295
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