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Sophos A/V Home Edition update on July 17th cause OS X Lion to hang

trudheim

Hi there,

Sophos did a self-update today, and it took my primary system (MacBook Pro, OS X Lion fully updated) out completely. It grinds the system to a total halt, spinning multicolour disk, nothing works. Hard power off, have been in through the recovery partition, done a repair disk and repair permissions, upon next boot - as soon as Sophos starts, it takes at most ten seconds and then the system is totally hung again. No app works, can not log in remotely, nada.

How on earth do I recover from this without a clean install?

/Anders

:1008211


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    I have been experimenting a bit, and am now running OS X 10.8.1. If I turn off OnAccess Scanner, I can turn on Live Protection. If I subsequently turn on the OnAccess Scanner - system will lock up. It seems that these two options are mutually exclusive.

    My next step is to remove Sophos entirely and then make a clean installation of it. If I observe the same behaviour after this - my only conclusion is that there is a bug in Sophos. (Yes, I know I am running LittleSnitch, but I have gone through and added /Applications/Sophos* and /Library/Sophos* applications to be allowed all possible connections out. Internet access should not be a problem what so ever for the application (and if it wants access, I should get a pop-up window about it, but that never turns up so I think any problem is prior to attempting a network connection).

    :1009806
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  • 0

    I have been experimenting a bit, and am now running OS X 10.8.1. If I turn off OnAccess Scanner, I can turn on Live Protection. If I subsequently turn on the OnAccess Scanner - system will lock up. It seems that these two options are mutually exclusive.

    My next step is to remove Sophos entirely and then make a clean installation of it. If I observe the same behaviour after this - my only conclusion is that there is a bug in Sophos. (Yes, I know I am running LittleSnitch, but I have gone through and added /Applications/Sophos* and /Library/Sophos* applications to be allowed all possible connections out. Internet access should not be a problem what so ever for the application (and if it wants access, I should get a pop-up window about it, but that never turns up so I think any problem is prior to attempting a network connection).

    :1009806
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