Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 13 replies
  • Subscribers 6 subscribers
  • Views 3983 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos A/V Home Edition update on July 17th cause OS X Lion to hang

trudheim

Hi there,

Sophos did a self-update today, and it took my primary system (MacBook Pro, OS X Lion fully updated) out completely. It grinds the system to a total halt, spinning multicolour disk, nothing works. Hard power off, have been in through the recovery partition, done a repair disk and repair permissions, upon next boot - as soon as Sophos starts, it takes at most ten seconds and then the system is totally hung again. No app works, can not log in remotely, nada.

How on earth do I recover from this without a clean install?

/Anders

:1008211


This thread was automatically locked due to age.
Parents
  • 0

    Changed the setting in Little Snitch to allow Sophos any connection at all (instead of port 80 and port 3128 that it was). Turned on Live Protection and told Sophos to update -> system locked up, one application after another, giving me the spinning colour wheel. Hard power off was the only way out of it.

    I'll be leaving Live Protection turned off for now, as the on access scanner seems to work without Live Protection turned on.

    There's no way I can change the Proxy settings just in Sophos either (user/password and proxy setting is greyed out in the preferences UI), to try if this is it or not.

    I have a Parallels VM with Lion installed in it, so I'll see if I can get time later today to update Sophos in that, and try it out to see what is actually going on. I can possibly set up tcpdump or equivalent.

    :1008247
Reply
  • 0

    Changed the setting in Little Snitch to allow Sophos any connection at all (instead of port 80 and port 3128 that it was). Turned on Live Protection and told Sophos to update -> system locked up, one application after another, giving me the spinning colour wheel. Hard power off was the only way out of it.

    I'll be leaving Live Protection turned off for now, as the on access scanner seems to work without Live Protection turned on.

    There's no way I can change the Proxy settings just in Sophos either (user/password and proxy setting is greyed out in the preferences UI), to try if this is it or not.

    I have a Parallels VM with Lion installed in it, so I'll see if I can get time later today to update Sophos in that, and try it out to see what is actually going on. I can possibly set up tcpdump or equivalent.

    :1008247
Children
No Data