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Sophos A/V Home Edition update on July 17th cause OS X Lion to hang

trudheim

Hi there,

Sophos did a self-update today, and it took my primary system (MacBook Pro, OS X Lion fully updated) out completely. It grinds the system to a total halt, spinning multicolour disk, nothing works. Hard power off, have been in through the recovery partition, done a repair disk and repair permissions, upon next boot - as soon as Sophos starts, it takes at most ten seconds and then the system is totally hung again. No app works, can not log in remotely, nada.

How on earth do I recover from this without a clean install?

/Anders

:1008211


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    Hi trudheim,

    This is definitely NOT supposed to work like this. I'm running version 8.0.5 on my 10.7.4 system as I type this, with Live Protection enabled, and definitely not having the types of serious issues you are seeing.

    Can you post a bit more about any software or special configuration you might have to filter network connections? I'm reasonably confident we aren't doing any special networking, but we do rely on being able to make DNS requests as part of the Live Protection feature. Maybe your DNS server settings are blocking this feature?

    :1008221
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  • 0

    Hi trudheim,

    This is definitely NOT supposed to work like this. I'm running version 8.0.5 on my 10.7.4 system as I type this, with Live Protection enabled, and definitely not having the types of serious issues you are seeing.

    Can you post a bit more about any software or special configuration you might have to filter network connections? I'm reasonably confident we aren't doing any special networking, but we do rely on being able to make DNS requests as part of the Live Protection feature. Maybe your DNS server settings are blocking this feature?

    :1008221
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