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Sophos A/V Home Edition update on July 17th cause OS X Lion to hang

trudheim

Hi there,

Sophos did a self-update today, and it took my primary system (MacBook Pro, OS X Lion fully updated) out completely. It grinds the system to a total halt, spinning multicolour disk, nothing works. Hard power off, have been in through the recovery partition, done a repair disk and repair permissions, upon next boot - as soon as Sophos starts, it takes at most ten seconds and then the system is totally hung again. No app works, can not log in remotely, nada.

How on earth do I recover from this without a clean install?

/Anders

:1008211


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    Replying to myself as I in desperation thought to try something..

    As soon as your session starts up, you will see the WiFi symbol sooner than most things - turn off your network completely if you can, before Sophos starts up. That seems to prevent it from going bananas.

    Once you get there, you can actually open the preferences and turn *off* "Live Protection". That at least seems to have resolved the problem I was seeing. I also removed the "SophosUIServer (for all users)" from the Login Items, and only when I was happy it wasn't taking the system out again did I add it back in for my main login user. (It's hiding in /Library/Sophos Anti-Virus/, just drag and drop on the Login Items window and it's back in.)

    Question for Sophos - should the Live Protection part really behave like this? Do I need to un-install completely and then re-install to get it working properly?

    /Anders

    :1008213
Reply
  • 0

    Replying to myself as I in desperation thought to try something..

    As soon as your session starts up, you will see the WiFi symbol sooner than most things - turn off your network completely if you can, before Sophos starts up. That seems to prevent it from going bananas.

    Once you get there, you can actually open the preferences and turn *off* "Live Protection". That at least seems to have resolved the problem I was seeing. I also removed the "SophosUIServer (for all users)" from the Login Items, and only when I was happy it wasn't taking the system out again did I add it back in for my main login user. (It's hiding in /Library/Sophos Anti-Virus/, just drag and drop on the Login Items window and it's back in.)

    Question for Sophos - should the Live Protection part really behave like this? Do I need to un-install completely and then re-install to get it working properly?

    /Anders

    :1008213
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