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Installation failed - 6 times!!

NaomiH

I have now downloaded and tried to install 6 times. Each time the installer tells me the installation failed. There is an icon for Sophos in the Applications folder and also the uninstaller, but when I open that it tells me that Sophos is not installed. So I put both the icons in the trash and dismount the  dmg and try again with a new download. I've done it 6 times now. what next - buy a copy of something? Well, I'm a bit poor right now, so advice appreciated.

Thanks in advance

Naomi

Mac mini dual core, Snow Leopard

:1007487


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    Thanks for all the information, Andrew, that's very helpful.

    In fact you're right, I'd completely forgotten about Disinfectant. My youngest brought a floppy home that his mate's elder brother had got from uni, with a game of some sort, and infected my Mac Plus with something. Deep parental displeasure and Disinfectant dealt with that, and the machine was never networked. It was the only computer in the house until about 1990, and all my on-line activity was on Compuserve at that time ;-)

    I've checked the preferences again, the menu bar icon is switched on, but there's still nothing showing. so does the fact that the proram reported the eicar file as soon as I started it mean that everything's working normally? should I start Sophos when I boot up to be on the safe side? I'm still worried about the failure report in the installer - do you think this situation's safe?

    Thanks again for all your help.

    Naomi

    :1007651
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  • 0

    Thanks for all the information, Andrew, that's very helpful.

    In fact you're right, I'd completely forgotten about Disinfectant. My youngest brought a floppy home that his mate's elder brother had got from uni, with a game of some sort, and infected my Mac Plus with something. Deep parental displeasure and Disinfectant dealt with that, and the machine was never networked. It was the only computer in the house until about 1990, and all my on-line activity was on Compuserve at that time ;-)

    I've checked the preferences again, the menu bar icon is switched on, but there's still nothing showing. so does the fact that the proram reported the eicar file as soon as I started it mean that everything's working normally? should I start Sophos when I boot up to be on the safe side? I'm still worried about the failure report in the installer - do you think this situation's safe?

    Thanks again for all your help.

    Naomi

    :1007651
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