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Installation failed - 6 times!!

NaomiH

I have now downloaded and tried to install 6 times. Each time the installer tells me the installation failed. There is an icon for Sophos in the Applications folder and also the uninstaller, but when I open that it tells me that Sophos is not installed. So I put both the icons in the trash and dismount the  dmg and try again with a new download. I've done it 6 times now. what next - buy a copy of something? Well, I'm a bit poor right now, so advice appreciated.

Thanks in advance

Naomi

Mac mini dual core, Snow Leopard

:1007487


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  • 0

    Sorry for delayed reply - I wasn't around to look at the board.

    I looked at the Wikipedia page but there was no link to download the file, just a text string in the body of the page. The article says it runs on MS and OS/2, doesn't mention Mac OS at all. I went to the EICAR site and downloaded the file. When I ran Sophos from the Applications folder it detected the "threat" and cleaned it up.

    So does that mean it's just the icon in the menu bar that's not working. If so, how can I switch it on? and what's the difference between on-demand and on-access scanning? Sorry if that seems like a stupid question, but I've never needed an antivirus program before and I've been a Mac user since 1985!

    OSX version: I have 10.6.8.

    Thanks for your advice so far, hope you can steer me through this, I'm not very well up in this stuff.

    Naomi

    :1007633
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  • 0

    Sorry for delayed reply - I wasn't around to look at the board.

    I looked at the Wikipedia page but there was no link to download the file, just a text string in the body of the page. The article says it runs on MS and OS/2, doesn't mention Mac OS at all. I went to the EICAR site and downloaded the file. When I ran Sophos from the Applications folder it detected the "threat" and cleaned it up.

    So does that mean it's just the icon in the menu bar that's not working. If so, how can I switch it on? and what's the difference between on-demand and on-access scanning? Sorry if that seems like a stupid question, but I've never needed an antivirus program before and I've been a Mac user since 1985!

    OSX version: I have 10.6.8.

    Thanks for your advice so far, hope you can steer me through this, I'm not very well up in this stuff.

    Naomi

    :1007633
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