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Installation failed - 6 times!!

NaomiH

I have now downloaded and tried to install 6 times. Each time the installer tells me the installation failed. There is an icon for Sophos in the Applications folder and also the uninstaller, but when I open that it tells me that Sophos is not installed. So I put both the icons in the trash and dismount the  dmg and try again with a new download. I've done it 6 times now. what next - buy a copy of something? Well, I'm a bit poor right now, so advice appreciated.

Thanks in advance

Naomi

Mac mini dual core, Snow Leopard

:1007487


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  • 0

    Thanks for the suggestions. Sorry for the late reply, I have been out a lot.

    I am the only user, I am always logged in as admin.

    I repaired disk permissions, and downloaded a new file. I still got the final screen of the installer saying the installation had failed and I should contact the manufacturer, although the second-last screen said it had worked. 

    There is no Sophos icon in the menu bar, but I was able to start the program from the icon which had appeared in the applications file and scan the machine. It shut down on completion (I was out), but when I restarted it I could view the scan log. Apparently it removed a trojan from an old file in an archive folder ...

    So is it installed properly now? Is it safe? should I uninstall and try yet again?

    Any further adviice gratefully received.

    N

    :1007537
Reply
  • 0

    Thanks for the suggestions. Sorry for the late reply, I have been out a lot.

    I am the only user, I am always logged in as admin.

    I repaired disk permissions, and downloaded a new file. I still got the final screen of the installer saying the installation had failed and I should contact the manufacturer, although the second-last screen said it had worked. 

    There is no Sophos icon in the menu bar, but I was able to start the program from the icon which had appeared in the applications file and scan the machine. It shut down on completion (I was out), but when I restarted it I could view the scan log. Apparently it removed a trojan from an old file in an archive folder ...

    So is it installed properly now? Is it safe? should I uninstall and try yet again?

    Any further adviice gratefully received.

    N

    :1007537
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