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Installation failed - 6 times!!

NaomiH

I have now downloaded and tried to install 6 times. Each time the installer tells me the installation failed. There is an icon for Sophos in the Applications folder and also the uninstaller, but when I open that it tells me that Sophos is not installed. So I put both the icons in the trash and dismount the  dmg and try again with a new download. I've done it 6 times now. what next - buy a copy of something? Well, I'm a bit poor right now, so advice appreciated.

Thanks in advance

Naomi

Mac mini dual core, Snow Leopard

:1007487


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  • 0

    Have you attempted to install it using an administrator account, or is this being done from a limited user account?

    The first thing I'd suggest doing is logging in with an administrator account to install the software.  If you're already doing that, also try repairing disk permissions using Disk Utility prior to attempting to install.

    It sounds like either the kernel extension or the InterCheck component is failing to install -- and these need full system access.

    :1007491
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  • 0

    Have you attempted to install it using an administrator account, or is this being done from a limited user account?

    The first thing I'd suggest doing is logging in with an administrator account to install the software.  If you're already doing that, also try repairing disk permissions using Disk Utility prior to attempting to install.

    It sounds like either the kernel extension or the InterCheck component is failing to install -- and these need full system access.

    :1007491
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