Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 3 replies
  • Subscribers 6 subscribers
  • Views 1871 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Manual Clean-Up- nothing works

gdb64

Like so many users I am beyond frustrated in trying to remove a virus identified during a scan and no matter how many custom scans I run and how many threads I read through i still cannot find the bloody thing and remove it. This is like trying to use 10 year old software, how can something in 2012 be so convoluted and manual-process heavy???

The virus is identified as being here: /Users/MYNAME/Library/Caches/Firefox/Profiles/47j68gs4.default/Cache/B/4E/63819d01

Why I cannot just click "delete/remove virus" and be done with it is beyond me; but venting aside now, can somebody PLEASE tell me how to remove it? Following the Custom Scan steps, as raised repeatedly on the forum, has so far accomplished nothing but having me go in circles. I have been trying to remove this for 9 hours now; come on Sophos, how is this good enough????

Thanks in advance for any assistance; I need to go take a walk now and cool off ...

:1006935


This thread was automatically locked due to age.
Parents
  • 0

    Dear gdb64.

    You have taken the words right out of my mouth.

    I think I'm reasonably computer literate and have a modicum of intelligence but Manual Removal of a threat on Sophos is a dark art.

    I'm would suggest that Sophos are deliberately creating this so that users will purchase an upgraded version.

    When I enquired as to what would be the best version for my iMac I was advised that Sophos sales team would contact me to discuss.

    That was 5 days ago so I will now be deinstalling the software and will be suggesting to others that they consider doing the same.

    What's the use of a AV if you can't delete threats easily.

    Cheers!

    JPY

    :1006993
Reply
  • 0

    Dear gdb64.

    You have taken the words right out of my mouth.

    I think I'm reasonably computer literate and have a modicum of intelligence but Manual Removal of a threat on Sophos is a dark art.

    I'm would suggest that Sophos are deliberately creating this so that users will purchase an upgraded version.

    When I enquired as to what would be the best version for my iMac I was advised that Sophos sales team would contact me to discuss.

    That was 5 days ago so I will now be deinstalling the software and will be suggesting to others that they consider doing the same.

    What's the use of a AV if you can't delete threats easily.

    Cheers!

    JPY

    :1006993
Children
No Data