Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 6 replies
  • Subscribers 6 subscribers
  • Views 18480 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos and problems downloading large files

zbd

With Sophos Home Ediition 9.2.2 under OS X Yosemite, I'm having some trouble downloading large files through the web browsers, which I think is caused by the SophosWebIntelligence component.  Specifically, I was trying to download a TechNet trial ISO of Windows from care.dlservice.microsoft.com.  In both Chrome and Safari, the download would simply stop half-way through.  The browser would report the download completed (incorrectly, as the file was only around half the expected size), but the SophosWebIntelligence component continued receiving large amounts of data regardless; this also blocked any further browsing I tried to do.  This occurred consistently over several attempts.

I turned off the Web Intelligence options in Sophos, and verified that the WebIntelligence component was inactive:  the browser then downloaded the file at its correct size.

I hadn't noticed this problem with OS X Mavericks, which I had previously been using, but it's possible I just hadn't run into a situation where it occurred.

:1019585


This thread was automatically locked due to age.
Parents
  • 0

    Slighlty related to this issue but needs more investigation at my end. I've been having issues for the last 6 months or so downloading iTunes apps with larger ones frequently stopping with a generic error. Sometimes it takes 3 or 4 attempts to download the file. Since running the public beta of Yosemite and the full release, I've had issues with slow download speeds. There's a few discussions on various Apple boards about this issue. 

    My download speeds on speedtest.net had dropped from 160 MBs to 50-70 maximum in both Safari and Chrome on my Mac mini. If I rebooted it into Windows 8.1, then I got the full speed. This didn't happen in Mavericks, just Yosemite.

    I found a link today that suggested that disabling Web Protection in Sophos sped up the internet connection so I tried it and the speed resumed back to 160 MBs but dropped again when I reneable the Web Protection. A 100 MBs difference is quite significant.

    The reason I'm mentioning it here is I was able to download all the updates to my apps via iTunes for the first time in ages, no stalls so I'm wondering if both issues are related to Sophos. 

    I'm running Sophos 9.2.2

    :1019773
Reply
  • 0

    Slighlty related to this issue but needs more investigation at my end. I've been having issues for the last 6 months or so downloading iTunes apps with larger ones frequently stopping with a generic error. Sometimes it takes 3 or 4 attempts to download the file. Since running the public beta of Yosemite and the full release, I've had issues with slow download speeds. There's a few discussions on various Apple boards about this issue. 

    My download speeds on speedtest.net had dropped from 160 MBs to 50-70 maximum in both Safari and Chrome on my Mac mini. If I rebooted it into Windows 8.1, then I got the full speed. This didn't happen in Mavericks, just Yosemite.

    I found a link today that suggested that disabling Web Protection in Sophos sped up the internet connection so I tried it and the speed resumed back to 160 MBs but dropped again when I reneable the Web Protection. A 100 MBs difference is quite significant.

    The reason I'm mentioning it here is I was able to download all the updates to my apps via iTunes for the first time in ages, no stalls so I'm wondering if both issues are related to Sophos. 

    I'm running Sophos 9.2.2

    :1019773
Children
No Data
Share Feedback
×

Submitted a Tech Support Case lately from the Support Portal?