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scan freezes up

stringtheory

Hello,

I just downloaded sophos for mac and when I try to run the scan it freezes up right somewhere in the 599k range, I have 605k files on my comp

is this because I have a windows partion on my computer so because it's not made for scanning windows so it freezes up?

please help

:1004027


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  • 0

    Hi,

    It may be that that the scan has actually completed in the background but the progress bar has just stuck (which I have seen). Have a look at the scan log.  

    If you are running "Scan This Mac" rather than a custom scan then select "View scan log" from the "Scan" menu.

    If you are running a custom scan then click on the scan to highlight it, then select "View scan log" from the cog menu at the bottom of the Custom Scans list.

    In either case, if the scan has completed the log will show "Scan completed" and a summary.

    If indeed the scan has not actually completed then I would quit the app and start again.

    Also check the Sophos shield icon in the menubar at the top.  If there is a rotating clock hand in it then some process has stuck and I would reboot as well in that case.

    Anyway that has been my experience with the issue.

    Hope that may help.

    :1019195
Reply
  • 0

    Hi,

    It may be that that the scan has actually completed in the background but the progress bar has just stuck (which I have seen). Have a look at the scan log.  

    If you are running "Scan This Mac" rather than a custom scan then select "View scan log" from the "Scan" menu.

    If you are running a custom scan then click on the scan to highlight it, then select "View scan log" from the cog menu at the bottom of the Custom Scans list.

    In either case, if the scan has completed the log will show "Scan completed" and a summary.

    If indeed the scan has not actually completed then I would quit the app and start again.

    Also check the Sophos shield icon in the menubar at the top.  If there is a rotating clock hand in it then some process has stuck and I would reboot as well in that case.

    Anyway that has been my experience with the issue.

    Hope that may help.

    :1019195
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