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menubar icon vanished, can't get it back

kwiniec

Some time today my SophosAV 9.0.11 menubar icon vanished from my 10.6.8 menubar and I can't get it back.  It was there this morning when I performed an Update Now, and has never vanished before in the years it's been running.  I tried hitting the "Show Status in Menu Bar" menu option, toggling the "Show Sophos Anti-Virus status in the menu bar" preference, both with the padlock closed and open (the pref doesn't seem to be lockable), toggling the On-Access Scanner, and restarting the SystemUIServer, all to no avail.  I haven't tried logging out or rebooting because that won't be convenient for a while, but that doesn't address the underlying problem.  Any other solutions?

:1018413


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    kwiniec wrote:

    > Its not dependent on Finder

    Just so I'm very clear on your report, you are going to the Apple menu, selecting Force Quit, selecting Finder, pressing Relaunch. Correct?

    kwiniec wrote:

    Also, it seems like selecting the "Show Status in Menu Bar" menu option or toggling the "Show Sophos Anti-Virus status in the menu bar" preference should start SophosUIServer.app, but it doesn't.  Is that as intended?

    That menu item assumes that the Launch Agent (SophosUIServer.app) is already running. It assumes the system has done its job to launch it at user login.

    kwiniec wrote:

    So basically I have to manually start SophosUIServer.app every time.  Do you intend to fix this?

    We are unlikely to do anything about it. Its a side effect of how 10.6 works when relaunching the Finder. You might be interested to know the system will work as you expect for 10.7+. Relaunching the Finder has no impact on the loaded Launch Agents.

    :1018591

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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  • 0
    kwiniec wrote:

    > Its not dependent on Finder

    Just so I'm very clear on your report, you are going to the Apple menu, selecting Force Quit, selecting Finder, pressing Relaunch. Correct?

    kwiniec wrote:

    Also, it seems like selecting the "Show Status in Menu Bar" menu option or toggling the "Show Sophos Anti-Virus status in the menu bar" preference should start SophosUIServer.app, but it doesn't.  Is that as intended?

    That menu item assumes that the Launch Agent (SophosUIServer.app) is already running. It assumes the system has done its job to launch it at user login.

    kwiniec wrote:

    So basically I have to manually start SophosUIServer.app every time.  Do you intend to fix this?

    We are unlikely to do anything about it. Its a side effect of how 10.6 works when relaunching the Finder. You might be interested to know the system will work as you expect for 10.7+. Relaunching the Finder has no impact on the loaded Launch Agents.

    :1018591

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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