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menubar icon vanished, can't get it back

kwiniec

Some time today my SophosAV 9.0.11 menubar icon vanished from my 10.6.8 menubar and I can't get it back.  It was there this morning when I performed an Update Now, and has never vanished before in the years it's been running.  I tried hitting the "Show Status in Menu Bar" menu option, toggling the "Show Sophos Anti-Virus status in the menu bar" preference, both with the padlock closed and open (the pref doesn't seem to be lockable), toggling the On-Access Scanner, and restarting the SystemUIServer, all to no avail.  I haven't tried logging out or rebooting because that won't be convenient for a while, but that doesn't address the underlying problem.  Any other solutions?

:1018413


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    > Its not dependent on Finder

    Of course that statement cannot be accurate for 10.6 since if it were, killing the FInder would not cause the shield icon to vanish.  My understanding is the Finder is just an application; some users run a 3rd-party alternative, and some don't run anything at all.

    >The menu bar (including our shield icon) stays around even while Finder is trying to relaunch.

    This is true for 10.6 as well.  The only thing that happens is that the shield icon quietly shuffles off this mortal coil.

    I located SophosUIServer.app, and manually starting it restores the icon.  Subsequently relaunching the Finder produces:

    7/30/14 3:11:18p    com.apple.launchd.peruser.501[116]    (com.apple.Finder[97509]) Exited: Terminated
    7/30/14 3:11:18p    [0x0-0x2af4af2].com.sophos.ui[98406]    Wed Jul 30 15:11:18 Mmmmpie.local Sophos Distant Object[98406] <Info>: [NSTask+Extensions.m:65] Launching task /bin/launchctl with args: [unload, /Library/LaunchAgents/com.sophos.uiserver.plist] uid: 501, euid: 501
    7/30/14 3:11:18p    [0x0-0x2af4af2].com.sophos.ui[98406]         for task: /bin/launchctl with args: [unload, /Library/LaunchAgents/com.sophos.uiserver.plist]
    7/30/14 3:11:18p    [0x0-0x2af4af2].com.sophos.ui[98406]    Starting up: SGBackgroundServiceMain,287

    So basically I have to manually start SophosUIServer.app every time.  Do you intend to fix this?

    Also, it seems like selecting the "Show Status in Menu Bar" menu option or toggling the "Show Sophos Anti-Virus status in the menu bar" preference should start SophosUIServer.app, but it doesn't.  Is that as intended?

    :1018589
Reply
  • 0

    > Its not dependent on Finder

    Of course that statement cannot be accurate for 10.6 since if it were, killing the FInder would not cause the shield icon to vanish.  My understanding is the Finder is just an application; some users run a 3rd-party alternative, and some don't run anything at all.

    >The menu bar (including our shield icon) stays around even while Finder is trying to relaunch.

    This is true for 10.6 as well.  The only thing that happens is that the shield icon quietly shuffles off this mortal coil.

    I located SophosUIServer.app, and manually starting it restores the icon.  Subsequently relaunching the Finder produces:

    7/30/14 3:11:18p    com.apple.launchd.peruser.501[116]    (com.apple.Finder[97509]) Exited: Terminated
    7/30/14 3:11:18p    [0x0-0x2af4af2].com.sophos.ui[98406]    Wed Jul 30 15:11:18 Mmmmpie.local Sophos Distant Object[98406] <Info>: [NSTask+Extensions.m:65] Launching task /bin/launchctl with args: [unload, /Library/LaunchAgents/com.sophos.uiserver.plist] uid: 501, euid: 501
    7/30/14 3:11:18p    [0x0-0x2af4af2].com.sophos.ui[98406]         for task: /bin/launchctl with args: [unload, /Library/LaunchAgents/com.sophos.uiserver.plist]
    7/30/14 3:11:18p    [0x0-0x2af4af2].com.sophos.ui[98406]    Starting up: SGBackgroundServiceMain,287

    So basically I have to manually start SophosUIServer.app every time.  Do you intend to fix this?

    Also, it seems like selecting the "Show Status in Menu Bar" menu option or toggling the "Show Sophos Anti-Virus status in the menu bar" preference should start SophosUIServer.app, but it doesn't.  Is that as intended?

    :1018589
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