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menubar icon vanished, can't get it back

kwiniec

Some time today my SophosAV 9.0.11 menubar icon vanished from my 10.6.8 menubar and I can't get it back.  It was there this morning when I performed an Update Now, and has never vanished before in the years it's been running.  I tried hitting the "Show Status in Menu Bar" menu option, toggling the "Show Sophos Anti-Virus status in the menu bar" preference, both with the padlock closed and open (the pref doesn't seem to be lockable), toggling the On-Access Scanner, and restarting the SystemUIServer, all to no avail.  I haven't tried logging out or rebooting because that won't be convenient for a while, but that doesn't address the underlying problem.  Any other solutions?

:1018413


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    kwiniec wrote:

    That looks to me like the menubar icon has become unnecessarily dependent on the Finder.

    Its not dependent on Finder (nor could it really cause Finder to have memory leaks).

    Back in the version 8 days we used the "Login Items" feature to request that the system launch the SophosUIServer.app when someone logs in. However this mechanism is flakey, doesn't always work well, and is very dependent on which version of Mac OS X in use. We switched to using Launch Services, and have set SophosUIServer.app as something called a Launch Agent.

    https://developer.apple.com/library/mac/documentation/macosx/conceptual/bpsystemstartup/chapters/CreatingLaunchdJobs.html

    It appears that simply killing Finder is not the same as a login event, at least with how Launch Services works. I tried this on 10.9, and did not have the same behavior as you described for 10.6. The menu bar (including our shield icon) stays around even while Finder is trying to relaunch.

    :1018587

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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  • 0
    kwiniec wrote:

    That looks to me like the menubar icon has become unnecessarily dependent on the Finder.

    Its not dependent on Finder (nor could it really cause Finder to have memory leaks).

    Back in the version 8 days we used the "Login Items" feature to request that the system launch the SophosUIServer.app when someone logs in. However this mechanism is flakey, doesn't always work well, and is very dependent on which version of Mac OS X in use. We switched to using Launch Services, and have set SophosUIServer.app as something called a Launch Agent.

    https://developer.apple.com/library/mac/documentation/macosx/conceptual/bpsystemstartup/chapters/CreatingLaunchdJobs.html

    It appears that simply killing Finder is not the same as a login event, at least with how Launch Services works. I tried this on 10.9, and did not have the same behavior as you described for 10.6. The menu bar (including our shield icon) stays around even while Finder is trying to relaunch.

    :1018587

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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