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menubar icon vanished, can't get it back

Some time today my SophosAV 9.0.11 menubar icon vanished from my 10.6.8 menubar and I can't get it back.  It was there this morning when I performed an Update Now, and has never vanished before in the years it's been running.  I tried hitting the "Show Status in Menu Bar" menu option, toggling the "Show Sophos Anti-Virus status in the menu bar" preference, both with the padlock closed and open (the pref doesn't seem to be lockable), toggling the On-Access Scanner, and restarting the SystemUIServer, all to no avail.  I haven't tried logging out or rebooting because that won't be convenient for a while, but that doesn't address the underlying problem.  Any other solutions?

:1018413


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  • I'll try 9.1 next and report back.  Meanwhile, I discovered what makes the icon disappear on 9.0.11:  restarting (killing) the Finder.  I can't imagine anything else it could be but a Sophos bug.

    In case there's a question, restarting the Finder is the conventional way to switch between showing and not showing hidden files:  toggle com.apple.finder AppleShowAllFiles and kill.  But also, very recently, Finder memory started leaking, and when it gets very large it starts thrashing (consuming CPU), requiring periodic killing.

    I suspect a Sophos version 9 bug for three reasons.  One, the Finder never leaked with version 8, only started leaking some time after the upgrade.  Two, WindowServer, which always leaked with versions 6-8, suddenly STOPPED leaking some time after the upgrade.  And three, nothing else that runs continuously on my machine has changed in that time.

    :1018565
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  • I'll try 9.1 next and report back.  Meanwhile, I discovered what makes the icon disappear on 9.0.11:  restarting (killing) the Finder.  I can't imagine anything else it could be but a Sophos bug.

    In case there's a question, restarting the Finder is the conventional way to switch between showing and not showing hidden files:  toggle com.apple.finder AppleShowAllFiles and kill.  But also, very recently, Finder memory started leaking, and when it gets very large it starts thrashing (consuming CPU), requiring periodic killing.

    I suspect a Sophos version 9 bug for three reasons.  One, the Finder never leaked with version 8, only started leaking some time after the upgrade.  Two, WindowServer, which always leaked with versions 6-8, suddenly STOPPED leaking some time after the upgrade.  And three, nothing else that runs continuously on my machine has changed in that time.

    :1018565
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