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menubar icon vanished, can't get it back

Some time today my SophosAV 9.0.11 menubar icon vanished from my 10.6.8 menubar and I can't get it back.  It was there this morning when I performed an Update Now, and has never vanished before in the years it's been running.  I tried hitting the "Show Status in Menu Bar" menu option, toggling the "Show Sophos Anti-Virus status in the menu bar" preference, both with the padlock closed and open (the pref doesn't seem to be lockable), toggling the On-Access Scanner, and restarting the SystemUIServer, all to no avail.  I haven't tried logging out or rebooting because that won't be convenient for a while, but that doesn't address the underlying problem.  Any other solutions?

:1018413


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  • Thanks.  I tried separately killing each of the seven "Sophos<...>" processes, causing each to be automatically respawned, but none restored the menubar icon.  Eventually I did log out and the icon finally returned.  But I hope it is not now necessary to log out every time the icon disappears.  Would manually spawning SophosUIServer have a different effect than the (ineffective) automatic respawn, and if so, how would I prevent the automatic respawn?  If the pertinent difference between logging out and killing the seven "Sophos<...>" processes and SystemUIServer could be identified, then maybe it could be replicated without logout.

    :1018439
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  • Thanks.  I tried separately killing each of the seven "Sophos<...>" processes, causing each to be automatically respawned, but none restored the menubar icon.  Eventually I did log out and the icon finally returned.  But I hope it is not now necessary to log out every time the icon disappears.  Would manually spawning SophosUIServer have a different effect than the (ineffective) automatic respawn, and if so, how would I prevent the automatic respawn?  If the pertinent difference between logging out and killing the seven "Sophos<...>" processes and SystemUIServer could be identified, then maybe it could be replicated without logout.

    :1018439
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