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System hangs during on-access scanning of encrypted disk images

roderickvd

When accessing data on an encrypted disk image, my system hangs after some time. All I/O operations are stalled and the entire UI becomes unresponsive. The system cannot be recovered except by using a hard reset.

I have worked around the problem by excluding my encrypted volume from on-access scanning. Hopefully a future version of Sophos Anti-Virus for Mac OS X will correct this issue.

Mid 2010 MacBook Pro with 8 GB RAM

Mac OS X Lion 10.7.2

Sophos Anti-Virus 7.3.6C

:1004661


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    Thank you for the feedback; I'm not sure if this will be enough information to isolate/replicate your issue, but I'm sure the QA team will have a look.

    When you say "encrypted disk image", do you mean an encrypted SparseImage?  These are the same files customers are having problems with regarding to Time Machine backups.  It is possible that something has become slightly corrupted on your image.  Creating a new one and copying the data over may fix the problem (if the issue is in the disk structure and not an actual file).

    :1004673
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  • 0

    Thank you for the feedback; I'm not sure if this will be enough information to isolate/replicate your issue, but I'm sure the QA team will have a look.

    When you say "encrypted disk image", do you mean an encrypted SparseImage?  These are the same files customers are having problems with regarding to Time Machine backups.  It is possible that something has become slightly corrupted on your image.  Creating a new one and copying the data over may fix the problem (if the issue is in the disk structure and not an actual file).

    :1004673
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