Previously:
I had installed an earlier version of the antivirus on my iMac running OS X Lion, and had the same problem I do now; for some reason the installation fails all the time. The only difference now is the installer package removes the files it installed since it failed. I don't know why it keeps failing but, like posted on the last message, the same happened, it was due to an installer script error. I made a video this time showing what happens and how to recreate it, (unless I'm running some odd process but I doubt it).
Now:
I'm still running Mac OS X Lion like I was last time this happened. Like last time, I've been trying to install it all night. I've deleted the app manually before, by deleting the files from the main system Library folder, and from my user library folder too, after having quit the antivirus's processes since I noticed it recreates them instantly. So it's as if I'm cleanly installing a new copy, but this fails. Here are the messages on my console for the installation:
4/14/12 1:19:26.833 PM CleanMyMacHelperTool: Mounted devices (
"/Volumes/Sophos Anti-Virus Home Edition OS X 10.4+"
)
4/14/12 1:19:26.855 PM CleanMyMacHelperTool: Wont clean /Volumes/Sophos Anti-Virus Home Edition OS X 10.4+ because disk image
4/14/12 1:19:26.855 PM CleanMyMacHelperTool: CleanMyMacHelperTool started as volume cleaner with cleanTrashes 1 cleanMacOSJunk 1 cleanWinJunk 1
4/14/12 1:19:26.856 PM CleanMyMacHelperTool: Mounted devices (
"/Volumes/Sophos Anti-Virus Home Edition OS X 10.4+"
)
4/14/12 1:19:26.869 PM CleanMyMacHelperTool: Wont clean /Volumes/Sophos Anti-Virus Home Edition OS X 10.4+ because disk image
4/14/12 1:19:26.869 PM CleanMyMacHelperTool: Wont clean mounted devices.
4/14/12 1:19:26.869 PM CleanMyMacHelperTool: CleanMyMacHelperTool exited...
4/14/12 1:19:27.932 PM DiskImages UI Agent: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
4/14/12 1:19:27.933 PM [0x0-0x28028].com.apple.DiskImageMounter: 2012-04-14 13:19:27.931 DiskImages UI Agent[478:707] *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
4/14/12 1:19:31.904 PM Installer: @(#)PROGRAM:Install PROJECT:Install-686.3
4/14/12 1:19:31.904 PM Installer: @(#)PROGRAM:Installer PROJECT:Installer-530
4/14/12 1:19:31.904 PM Installer: Hardware: iMac11,3 @ 3.20 GHz (x 4), 12288 MB RAM
4/14/12 1:19:31.905 PM Installer: Running OS Build: Mac OS X 10.7.3 (11D50b)
4/14/12 1:19:31.996 PM Installer: Sophos Anti-Virus Installation Log
4/14/12 1:19:31.996 PM Installer: Opened from: /Volumes/Sophos Anti-Virus Home Edition OS X 10.4+/Sophos Anti-Virus Home Edition.mpkg
4/14/12 1:19:44.155 PM Installer: InstallerStatusNotifications plugin loaded
4/14/12 1:19:51.815 PM Installer: ================================================================================
4/14/12 1:19:51.815 PM Installer: User picked Standard Install
4/14/12 1:19:51.815 PM Installer: Choices selected for installation:
4/14/12 1:19:51.815 PM Installer: Install: "Sophos Anti-Virus"
4/14/12 1:19:51.816 PM Installer: Install: "AutoUpdate"
4/14/12 1:19:51.816 PM Installer: Install: "Command Line Interface"
4/14/12 1:19:51.816 PM Installer: Install: "Client"
4/14/12 1:19:51.816 PM Installer: Install: "Anti-Virus"
4/14/12 1:19:51.816 PM Installer: Install: "Command Line Scanner"
4/14/12 1:19:51.816 PM Installer: Install: "Virus Data"
4/14/12 1:19:51.816 PM Installer: Install: "Immediate Scanner Finder Plugin"
4/14/12 1:19:51.816 PM Installer: Install: "On-Demand Scanner"
4/14/12 1:19:51.817 PM Installer: Install: "On-Access Scanner"
4/14/12 1:19:51.817 PM Installer: Install: "SAV Interface"
4/14/12 1:19:51.817 PM Installer: Install: "SUM Scan Kit"
4/14/12 1:19:51.817 PM Installer: Install: "Client"
4/14/12 1:19:51.817 PM Installer: Install: "Sophos Remove"
4/14/12 1:19:51.817 PM Installer: Install: "Security Libraries"
4/14/12 1:19:51.817 PM Installer: Install: "UI Server"
4/14/12 1:19:51.817 PM Installer: ================================================================================
4/14/12 1:19:52.376 PM Installer: Configuring volume "Macintosh HD"
4/14/12 1:19:52.389 PM Installer: Free space on "Macintosh HD": 754.91 GB (754910015488 bytes).
4/14/12 1:19:52.389 PM Installer: Create temporary directory "/var/folders/3b/kwhdt6bj69j2r0t32lvpcnsh0000gn/T//Install.492JxkDWO"
4/14/12 1:19:52.394 PM Installer: IFPKInstallElement (19 packages)
4/14/12 1:19:52.444 PM authorizationhost: SFBuiltinEntitled: Installer.app is not entitled for system.install.apple-software
4/14/12 1:19:52.467 PM authorizationhost: SFBuiltinEntitled: Installer.app is not entitled for system.install.app-store-software
4/14/12 1:19:52.490 PM authorizationhost: SFBuiltinEntitled: Installer.app is not entitled for system.install.app-store-software
4/14/12 1:19:52.491 PM com.apple.SecurityServer: Failed to authorize right 'system.install.app-store-software' by client '/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd' [532] for authorization created by '/System/Library/CoreServices/Installer.app' [492]
4/14/12 1:19:52.493 PM installd: PackageKit: ----- Begin install -----
4/14/12 1:20:09.572 PM installd: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “SophosUI8.0.1.pkg”." UserInfo=0x7f8f5351d910 {NSFilePath=./postflight, NSURL=file://localhost/Volumes/Sophos%20Anti-Virus%20Home%20Edition%20OS%20X%2010.4%2B/Sophos%20Anti-Virus%20Home%20Edition.mpkg/Contents/Packages/SophosUI8.0.1.pkg, PKInstallPackageIdentifier=com.sophos.ui.8.0.1.installer, NSLocalizedDescription=An error occurred while running scripts from the package “SophosUI8.0.1.pkg”.} {
NSFilePath = "./postflight";
NSLocalizedDescription = "An error occurred while running scripts from the package \U201cSophosUI8.0.1.pkg\U201d.";
NSURL = "file://localhost/Volumes/Sophos%20Anti-Virus%20Home%20Edition%20OS%20X%2010.4%2B/Sophos%20Anti-Virus%20Home%20Edition.mpkg/Contents/Packages/SophosUI8.0.1.pkg";
PKInstallPackageIdentifier = "com.sophos.ui.8.0.1.installer";
}
4/14/12 1:20:10.518 PM Installer: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
4/14/12 1:20:10.707 PM Installer: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
4/14/12 1:20:11.038 PM com.apple.SecurityServer: Session 100007 created
4/14/12 1:20:13.899 PM Installer: IFDInstallController 734208B0 state = 7
4/14/12 1:20:13.899 PM Installer: Displaying 'Install Failed' UI.
4/14/12 1:20:13.903 PM Installer: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
4/14/12 1:20:14.000 PM kernel: Sophos Anti-Virus on-access kext activated
And If you'd like to see it visually, I uploaded a video showing a detailed install here. I tried installing it lastly today at ~3 am.
Here's he link to the video: http://www.youtube.com/watch?v=NypKamKRIMc
Video quality might be a little strange since It was just uploaded, I'll remove it once it's you guys see it if needed.
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