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UPGRADE to version 9.0 of Sophos Anti-Virus for Mac HE

bobcook

Hi everyone,

Sophos Anti-Virus for Mac version 9.0 Home Edition is available: http://www.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-edition.aspx

The headline feature for version 9.0 is Web Protection, offering protection to make web browsing safe. This is the same technology used by our corporate customers, learn more from our website: http://www.sophos.com/en-us/why-sophos/innovative-technology/web-protection.aspx

We've also worked hard to improve the existing features with a number of security and stability fixes. Version 9.0 supports Mac OS X 10.6 and up. This means we've discontinued support for all PowerPC systems and 10.4/10.5 Intel systems going forward.

You can upgrade an existing version 8 installation, or set up a brand new installation with the same installer. Either way, just download and run the installer app. Today you need to "opt-in" by manually running the installer to upgrade yourself, but later this year we'll migrate all version 8 installations automatically.

If you find problems, please post about it here. If you don't have any problems we'd also love to hear that too. If you find a showstopper issue, please let us know and then reinstall version 8 until we can fix it (the installer for version 8 is also still available from our website).

Regarding the Web Protection feature, you can test the two different types of protection with these two links:

URL reputation blocking: http://www.sophostest.com/ then click the "Malware" link about half-way down the page

Malicious content blocking: http://www.eicar.org/download/eicar_com.zip

In both cases, you will get a notification page instead of the real content when the protection features are enabled in the preferences.

Thanks for using our product, keep sending feedback.

:1012896


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    When attempting to update/install version 9.0 on the current 10.9.2 MacOS, I receive a message saying there is an "incompatible application". Initially, I thought it might be the old edition 8.? so I uninstalled it and started the process again but encountered the same obstacle. Any thoughts?

    Thanks!

    :1016207
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    So no version of SAV is installed at the moment?  What's the exact error (screenshot if you can)?

    Have you watched the video in the second post on this thread...

    http://openforum.sophos.com/t5/Mac-tools-help/An-incompatible-product-is-installed-you-have-removed-the/td-p/14623

    What does the install log say (mentioned/shown in the video)?

    :1016209
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    Many thanks for the suggestion! That seems to have solved the issue.

    :1016211
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    A related question. I have a newly installed 9.0.8, but when the next point update is available, e.g., the 9.0.9, how will I get it? The only updating I'm seeing in Preferences is for what I suppose is just defintions. I'm not seeing anything related to version or point updates. If there is anythng new, are point updates installed automatically along with definition updates? If that is so, I'm not sure I would want automatic point updating. I would want to look at the release notes and also see what kind of feedback an update gets before choosing to install.

    Wow, I see I've gone from Occasional Visitor, to Occasional Advisor, to Advisor in just 13 posts. That was quick!

    :1016229
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    brvx wrote:

    A related question. I have a newly installed 9.0.8, but when the next point update is available, e.g., the 9.0.9, how will I get it? The only updating I'm seeing in Preferences is for what I suppose is just defintions. I'm not seeing anything related to version or point updates. If there is anythng new, are point updates installed automatically along with definition updates? If that is so, I'm not sure I would want automatic point updating. I would want to look at the release notes and also see what kind of feedback an update gets before choosing to install...

    If there's a point update available, it's been my experience that it just happens as part of the update process. Indeed, I recently cloned my boot partition and than ran "Update Now" on the clone and got a 40 or so KB download. I then upgraded the clone to Mavericks and ran "Update Now" again (maybe one hour had elapsed). This time the download was about 135 MB. I don't think there was any version change at all but the server must have figured I needed something different (special?) for Mavericks and did its thing. I don't think we'll get a choice on point update installation and I'm not sure it's necessarily a good idea to mix and match.

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    ZRL1 wrote:
    If there's a point update available, it's been my experience that it just happens as part of the update process.

    This is correct.

    ZRL1 wrote:
    I then upgraded the clone to Mavericks and ran "Update Now" again (maybe one hour had elapsed). This time the download was about 135 MB. I don't think there was any version change at all but the server must have figured I needed something different (special?) for Mavericks and did its thing. I don't think we'll get a choice on point update installation and I'm not sure it's necessarily a good idea to mix and match.


    The OS upgrade erases the system caches (/Library/Caches) where we keep our software downloads. When its erased, we re-download the whole package again. Its normal behavior, and probably even a very good idea in general.

    :1016237
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    Are there release notes for point updates published anywhere? Just searched and didn't find anything for "release notes." If I don't get the choice to install or not, I would at least like to know what I've just installed.

     

    Scratch all that. Found http://downloads.sophos.com/readmes/readsavosx_9_eng.html

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    Yep that is the link. Note that we don't publish notes separately for the Home Edition vs. for our business customers.

    :1016241
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    Hi! So for some reason, Sophos Anti-Virus was not working, so I decided to try to upgrade to version 9.0 (I currently have version 8.0.23). I downloaded the installer for version 9.0, but when I tried to run the installer, it gives me the message "An incompatible product is installed. This software cannot be installed over the existing installation. No changes were made to the existing installation." So I tried to uninstall the Sophos Anti-Virus that was already on my laptop with the intention of then re-installing it. However, I cannot uninstall it, as there is no uninstaller on my computer that I can find. Help please???

    Thanks,

    Raina

    (I have Mac OSX version 10.8.5)

    :1016621