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Update not working

fallen1

"Could not contact primary server" message received upon update attempts (both auto & manual) since computer start up 2 Dec 2010.

Auto update preferences panel, even upon unlocking, is grayed out on primary location, user name, password, & use secondary location (which I had left unchecked).

I have had this free Sophos Anti-Virus for Mac about a month.

Mac 10.4.11 on iMac

Thanks for any help.

fallen1

:1001295


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  • 0

    Hello,

    I am new to SAV.  I installed (today) the free Sophos Anti-Virus for Mac - but when I tried to scan my iMac (running Lion) the SAV said I needed to Update - but Update is not working.  In the SAV preferences - I have set the Update from Primary Location to be Sophos and I used the user name and password I used to register with Sophos with the Use system Proxy settings selected but when I try and update it says it can not connect.  What can I do to fix this problem?

    :1004831
Reply
  • 0

    Hello,

    I am new to SAV.  I installed (today) the free Sophos Anti-Virus for Mac - but when I tried to scan my iMac (running Lion) the SAV said I needed to Update - but Update is not working.  In the SAV preferences - I have set the Update from Primary Location to be Sophos and I used the user name and password I used to register with Sophos with the Use system Proxy settings selected but when I try and update it says it can not connect.  What can I do to fix this problem?

    :1004831
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