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Update not working

"Could not contact primary server" message received upon update attempts (both auto & manual) since computer start up 2 Dec 2010.

Auto update preferences panel, even upon unlocking, is grayed out on primary location, user name, password, & use secondary location (which I had left unchecked).

I have had this free Sophos Anti-Virus for Mac about a month.

Mac 10.4.11 on iMac

Thanks for any help.

fallen1

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0 Agile over 14 years ago

mjboon wrote:
No update since 5th September?
Threat detection engine: 3.23.2
Threat data: 4.69
Release date: September 5, 2011
Protects against 2870863 threats
The Release Date refers to the monthly data package update; in addition to this, there are usually around 6 daily incremental data updates. If these aren't coming through, you'll get an X through your menu bar shield. Each month, all the incremental updates are consolidated, superfluous data is removed, and the entire set of data is packaged up. So, this indicates that your engine and threat data package are up to date.
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0 Agile over 14 years ago

mjboon wrote:
No update since 5th September?
Threat detection engine: 3.23.2
Threat data: 4.69
Release date: September 5, 2011
Protects against 2870863 threats
The Release Date refers to the monthly data package update; in addition to this, there are usually around 6 daily incremental data updates. If these aren't coming through, you'll get an X through your menu bar shield. Each month, all the incremental updates are consolidated, superfluous data is removed, and the entire set of data is packaged up. So, this indicates that your engine and threat data package are up to date.
:1003921
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