Update not working

Let's answer your last question first:

Yes :)

You are using our Enterprise product, and all updates are provided by your university.  As such, you are supposed to use your university's technical support for help.

However, since they no longer have a support contract, your best option is to uninstall the Enterprise product and install the Home Edition (which is what these forums support).

Generally, uninstalling programs on a Mac involves navigating to the Applications folder, and dragging the application you want to remove to the trash icon on the dock.

However, because of its function, Sophos Anti-Virus installs things all over the place, and is most easily uninstalled with an uninstall program.  See the uninstall instructions for SAV 7 Enterprise for more details.  That thread works through the confusion between the two products as well.

Once you've uninstalled your current AV software, you can download and install the Home Edition -- for your purposes there is very little difference, other than that updates come from Sophos instead of your university, and you control the software instead of the university administrators via SEC.

Let's answer your last question first:

Yes :)

You are using our Enterprise product, and all updates are provided by your university.  As such, you are supposed to use your university's technical support for help.

However, since they no longer have a support contract, your best option is to uninstall the Enterprise product and install the Home Edition (which is what these forums support).

Generally, uninstalling programs on a Mac involves navigating to the Applications folder, and dragging the application you want to remove to the trash icon on the dock.

However, because of its function, Sophos Anti-Virus installs things all over the place, and is most easily uninstalled with an uninstall program.  See the uninstall instructions for SAV 7 Enterprise for more details.  That thread works through the confusion between the two products as well.

Once you've uninstalled your current AV software, you can download and install the Home Edition -- for your purposes there is very little difference, other than that updates come from Sophos instead of your university, and you control the software instead of the university administrators via SEC.