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Update not working

fallen1

"Could not contact primary server" message received upon update attempts (both auto & manual) since computer start up 2 Dec 2010.

Auto update preferences panel, even upon unlocking, is grayed out on primary location, user name, password, & use secondary location (which I had left unchecked).

I have had this free Sophos Anti-Virus for Mac about a month.

Mac 10.4.11 on iMac

Thanks for any help.

fallen1

:1001295


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  • 0

    hm, hope this is the right place to post.

    anyway, i haven't been able to update my antivirus for a while now (since 9/6/2011). the console log simply tells me that "failed to count the number of files in 'system/library/startupitems: no such file or directory". :(

    do i need to reinstall sophos? and is there any way to fix the problem w/o reinstalling? i'd rather not uninstall as a.) i'm a (fairly) new mac user and b.) i've heard that uninstalling programs on macs is a pain in the bootay.

    (btw, i first installed sophos because it was the antivirus provided to me by my university. as it turns out, my university has since ended their formal contract with sophos -- could this be the reason why my antivirus isn't updating?)

    :1003897
Reply
  • 0

    hm, hope this is the right place to post.

    anyway, i haven't been able to update my antivirus for a while now (since 9/6/2011). the console log simply tells me that "failed to count the number of files in 'system/library/startupitems: no such file or directory". :(

    do i need to reinstall sophos? and is there any way to fix the problem w/o reinstalling? i'd rather not uninstall as a.) i'm a (fairly) new mac user and b.) i've heard that uninstalling programs on macs is a pain in the bootay.

    (btw, i first installed sophos because it was the antivirus provided to me by my university. as it turns out, my university has since ended their formal contract with sophos -- could this be the reason why my antivirus isn't updating?)

    :1003897
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