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Update not working

fallen1

"Could not contact primary server" message received upon update attempts (both auto & manual) since computer start up 2 Dec 2010.

Auto update preferences panel, even upon unlocking, is grayed out on primary location, user name, password, & use secondary location (which I had left unchecked).

I have had this free Sophos Anti-Virus for Mac about a month.

Mac 10.4.11 on iMac

Thanks for any help.

fallen1

:1001295


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  • 0

    I have resigned myself to the fact that Sophos has no plans of investigating and addressing this that they are willing to say. If this issue effects you, you will only get an update when an updated installer package is released as the product will fail the same way every time.  A reinstall does not help.

    I am now on Version 7.3.2C; Threat data: 4.68; Release date: August 1, 2011.

    I suspect that common firewall settings are involved here.  My firewall has recorded several events that it thinks are outgoing attacks to hosts like a24-24-52-115.deploy.akamaitechnologies.com and a24-24-52-64.deploy.akamaitechnologies.com

    I also suspect that the firewall rule that is getting tripped is "WEB-CLIENT Apple Mac OS X installer package filename format string vulnerability "

    Maybe Sophos can recommend an IP range to whitelist or something? Perhaps Sophos can look into potential problems with firewalls?

    :1003843
Reply
  • 0

    I have resigned myself to the fact that Sophos has no plans of investigating and addressing this that they are willing to say. If this issue effects you, you will only get an update when an updated installer package is released as the product will fail the same way every time.  A reinstall does not help.

    I am now on Version 7.3.2C; Threat data: 4.68; Release date: August 1, 2011.

    I suspect that common firewall settings are involved here.  My firewall has recorded several events that it thinks are outgoing attacks to hosts like a24-24-52-115.deploy.akamaitechnologies.com and a24-24-52-64.deploy.akamaitechnologies.com

    I also suspect that the firewall rule that is getting tripped is "WEB-CLIENT Apple Mac OS X installer package filename format string vulnerability "

    Maybe Sophos can recommend an IP range to whitelist or something? Perhaps Sophos can look into potential problems with firewalls?

    :1003843
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