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Update not working

fallen1

"Could not contact primary server" message received upon update attempts (both auto & manual) since computer start up 2 Dec 2010.

Auto update preferences panel, even upon unlocking, is grayed out on primary location, user name, password, & use secondary location (which I had left unchecked).

I have had this free Sophos Anti-Virus for Mac about a month.

Mac 10.4.11 on iMac

Thanks for any help.

fallen1

:1001295


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    A few days after posting the previous message, I removed the Sophos Anti-Virus from my computer. Then I downloaded the latest version. It worked for a month, then gave the same message for the autoupdate "could not contact primary server". Sigh.

    Each time, the application has worked for a month. As far as I know, I am downloading the free version for the Mac. It says "Sophos Anti-Virus Version 7.2.2C   Threat detection engine: 3.14.1   Threat data: 4.60   Release date: December 6, 2010"

    I am going to remove this again & re-install a new download. 

    Any help would be appreciated.

    fallen1

    Mac 10.4.11 on iMac

    :1001799
Reply
  • 0

    A few days after posting the previous message, I removed the Sophos Anti-Virus from my computer. Then I downloaded the latest version. It worked for a month, then gave the same message for the autoupdate "could not contact primary server". Sigh.

    Each time, the application has worked for a month. As far as I know, I am downloading the free version for the Mac. It says "Sophos Anti-Virus Version 7.2.2C   Threat detection engine: 3.14.1   Threat data: 4.60   Release date: December 6, 2010"

    I am going to remove this again & re-install a new download. 

    Any help would be appreciated.

    fallen1

    Mac 10.4.11 on iMac

    :1001799
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