Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 26 replies
  • Subscribers 6 subscribers
  • Views 22680 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Update not working

fallen1

"Could not contact primary server" message received upon update attempts (both auto & manual) since computer start up 2 Dec 2010.

Auto update preferences panel, even upon unlocking, is grayed out on primary location, user name, password, & use secondary location (which I had left unchecked).

I have had this free Sophos Anti-Virus for Mac about a month.

Mac 10.4.11 on iMac

Thanks for any help.

fallen1

:1001295


This thread was automatically locked due to age.
Parents
  • 0
    Nothing informative in the Console log I'm afraid. Just a line with "Could not contact primary server" and then a line with "Unspecified server error" for each update attempt
    Haven't looked in the OS syslog yet, will have a look in there tomorrow when I'm back at my desktop
    Also considered a permission issue but I don't know which folders it uses besides the folders created by the install. I have deleted those several times already for a reinstall so it can't be them
    It is a fairly clean install of a month old or so and my user is an administrator indeed. The only big difference between my desktop and my laptop (on which it works) is that the desktop has an SSD and that on my desktop /private/tmp is in ramfs instead of on disk
    :1001369
Reply
  • 0
    Nothing informative in the Console log I'm afraid. Just a line with "Could not contact primary server" and then a line with "Unspecified server error" for each update attempt
    Haven't looked in the OS syslog yet, will have a look in there tomorrow when I'm back at my desktop
    Also considered a permission issue but I don't know which folders it uses besides the folders created by the install. I have deleted those several times already for a reinstall so it can't be them
    It is a fairly clean install of a month old or so and my user is an administrator indeed. The only big difference between my desktop and my laptop (on which it works) is that the desktop has an SSD and that on my desktop /private/tmp is in ramfs instead of on disk
    :1001369
Children
No Data
Cookie Information Banner