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Update not working

fallen1

"Could not contact primary server" message received upon update attempts (both auto & manual) since computer start up 2 Dec 2010.

Auto update preferences panel, even upon unlocking, is grayed out on primary location, user name, password, & use secondary location (which I had left unchecked).

I have had this free Sophos Anti-Virus for Mac about a month.

Mac 10.4.11 on iMac

Thanks for any help.

fallen1

:1001295


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Parents
  • 0
    A reinstall... as mentioned above, I did that already several times, sadly without success
    I must also say, the first time I had this problem wasnt with the latest client version. So I thought perhaps the newest version would solve this but also without success :(
    When I remove the client I use the uninstaller and then search for left behind files so it is a thorough remove
    Problem must be elsewhere so Im still puzzled what I can do to correct this and finally enjoy this nice app :)
    :1001327
Reply
  • 0
    A reinstall... as mentioned above, I did that already several times, sadly without success
    I must also say, the first time I had this problem wasnt with the latest client version. So I thought perhaps the newest version would solve this but also without success :(
    When I remove the client I use the uninstaller and then search for left behind files so it is a thorough remove
    Problem must be elsewhere so Im still puzzled what I can do to correct this and finally enjoy this nice app :)
    :1001327
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