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Update not working

"Could not contact primary server" message received upon update attempts (both auto & manual) since computer start up 2 Dec 2010.

Auto update preferences panel, even upon unlocking, is grayed out on primary location, user name, password, & use secondary location (which I had left unchecked).

I have had this free Sophos Anti-Virus for Mac about a month.

Mac 10.4.11 on iMac

Thanks for any help.

fallen1

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Parents

0 fwdIT over 14 years ago

I have the same problem on my desktop (with free version)
On my laptop it works just fine
Ive tried everything already... several times a complete delete including all traces of sophos (did a find as root for all files and folders with sophos in the name)

A network trace showed this:

GET /update/ccosx/server.inf HTTP/1.0
Host: es-web-4.sophos.com
Authorization: Basic < MY PW HASH HERE  >
User-Agent: 
Connection: close

HTTP/1.0 404 Not Found
Server: Apache
Cache-Control: max-age=300
Expires: Sat, 04 Dec 2010 19:51:13 GMT
Date: Sat, 04 Dec 2010 19:46:13 GMT
Content-Length: 15
Connection: close
Content-Type: application/octet-stream

File not found.

and

GET /update/ccosx/cidsync.upd HTTP/1.0
Host: es-web-4.sophos.com
Authorization: Basic < MY PW HASH HERE >
User-Agent: 
Connection: close

HTTP/1.0 200 OK
Server: Apache
ETag: "37a62c6da5547954c71066edad9ccce0:1291477896"
Last-Modified: Sat, 04 Dec 2010 15:50:30 GMT
Accept-Ranges: bytes
Content-Length: 67288
Cache-Control: max-age=300
Expires: Sat, 04 Dec 2010 19:51:13 GMT
Date: Sat, 04 Dec 2010 19:46:13 GMT
Connection: close
Content-Type: application/octet-stream

{546D99E5-A8F5-49a5-BF8B-93A516F7FD83}...{b808c8ae-5620-4986-886c-f9c2714ff4fb}.T..)\Sophos Anti-Virus Home Edition.mpkg.\Sophos Anti-Virus Home Edition.mpkg\Contents.\Sophos Anti-Virus Home Edition.mpkg\Contents\Packages.\Sophos Anti-Virus Home Edition.mpkg\Contents\Packages\SophosAU.mpkg.\Sophos Anti-Virus Home Edition.mpkg\Contents\Packages\SophosAU.mpkg\Contents.\Sophos Anti-Virus Home Edition.mpkg\Contents\Packages\SophosAU.mpkg\Contents\Packages.\Sophos Anti-Virus Home Edition.mpkg\Contents\Packages\SophosAU.mpkg\Contents\Packages\SophosAUCLI7.2.0.pkg.\Sophos Anti-Virus Home Edition.mpkg\Contents\Packages\SophosAU.mpkg\Contents\Packages\SophosAUCLI7.2.0.pkg\Contents.\Sophos Anti-Virus Home Edition.mpkg\Contents\Packages\SophosAU.mpkg\Contents\Packages\SophosAUCLI7.2.0.pkg\Contents\Resources.\Sophos Anti-Virus Home
...

So something seems to get downloaded but the update just doesn't seem to happen

Reply

0 fwdIT over 14 years ago

GET /update/ccosx/server.inf HTTP/1.0
Host: es-web-4.sophos.com
Authorization: Basic < MY PW HASH HERE  >
User-Agent: 
Connection: close

HTTP/1.0 404 Not Found
Server: Apache
Cache-Control: max-age=300
Expires: Sat, 04 Dec 2010 19:51:13 GMT
Date: Sat, 04 Dec 2010 19:46:13 GMT
Content-Length: 15
Connection: close
Content-Type: application/octet-stream

File not found.

and

GET /update/ccosx/cidsync.upd HTTP/1.0
Host: es-web-4.sophos.com
Authorization: Basic < MY PW HASH HERE >
User-Agent: 
Connection: close

HTTP/1.0 200 OK
Server: Apache
ETag: "37a62c6da5547954c71066edad9ccce0:1291477896"
Last-Modified: Sat, 04 Dec 2010 15:50:30 GMT
Accept-Ranges: bytes
Content-Length: 67288
Cache-Control: max-age=300
Expires: Sat, 04 Dec 2010 19:51:13 GMT
Date: Sat, 04 Dec 2010 19:46:13 GMT
Connection: close
Content-Type: application/octet-stream

{546D99E5-A8F5-49a5-BF8B-93A516F7FD83}...{b808c8ae-5620-4986-886c-f9c2714ff4fb}.T..)\Sophos Anti-Virus Home Edition.mpkg.\Sophos Anti-Virus Home Edition.mpkg\Contents.\Sophos Anti-Virus Home Edition.mpkg\Contents\Packages.\Sophos Anti-Virus Home Edition.mpkg\Contents\Packages\SophosAU.mpkg.\Sophos Anti-Virus Home Edition.mpkg\Contents\Packages\SophosAU.mpkg\Contents.\Sophos Anti-Virus Home Edition.mpkg\Contents\Packages\SophosAU.mpkg\Contents\Packages.\Sophos Anti-Virus Home Edition.mpkg\Contents\Packages\SophosAU.mpkg\Contents\Packages\SophosAUCLI7.2.0.pkg.\Sophos Anti-Virus Home Edition.mpkg\Contents\Packages\SophosAU.mpkg\Contents\Packages\SophosAUCLI7.2.0.pkg\Contents.\Sophos Anti-Virus Home Edition.mpkg\Contents\Packages\SophosAU.mpkg\Contents\Packages\SophosAUCLI7.2.0.pkg\Contents\Resources.\Sophos Anti-Virus Home
...

So something seems to get downloaded but the update just doesn't seem to happen

Children

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