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cannot install the Sophos Antivirus home edition in Mac Pro 2008

freeflywing

Hello,

I just downloaded the Sophos Antivirus home edition.

everytime I start the installer and install the AV;

Sophos gives an error (The installer cannot connect to Sophos, although your Mac appears to be connected to the internet. please check your network settings and click Continue again. For more information, please visit the support forum.) in the update section.

I am pretty sure the internet connection is fine.

What is wrong of it?

Thank you!

Chris

:1001051


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  • 0

    RBaldry -

    thank you very much for your response.  I believe you are spot on with the SSL conflict.  As the previous poster noted I did the following procedure and was able to install the product just fine. 

    For reference I have no proxy set up or firewall.  I had open Safari, Photoshop, iTunes, and Mail open.  All of which connect to the internet or have an updater than connects to the internet. 

    1.  Closed all open applications (mail, itunes, safari, photoshop)

    2.  Opened the Activity Monitor utility

    3.  Stopped the processes of a number of things like iTunes helper and some adobe app still running (*try anything that might connect to internet)

    unfortunately for the sake of others I wasn't able to replicate it again by opening specific applications to find out which was the culprit.  Someone else may want to try installing Sophos with all the applications open that they have had and closing them one by one and trying again.  That way specific conflict applications could be identified. 

    I don't think I really added anything from the previous poster but the fact that I had a number of applications open that definitely connect to the internet during all the attempts at installing Sophos. 

    Again thank you to RBaldry for responding.  I think that users appreciate hearing that the company is frustrated with the problems as well. 

    :1004833
Reply
  • 0

    RBaldry -

    thank you very much for your response.  I believe you are spot on with the SSL conflict.  As the previous poster noted I did the following procedure and was able to install the product just fine. 

    For reference I have no proxy set up or firewall.  I had open Safari, Photoshop, iTunes, and Mail open.  All of which connect to the internet or have an updater than connects to the internet. 

    1.  Closed all open applications (mail, itunes, safari, photoshop)

    2.  Opened the Activity Monitor utility

    3.  Stopped the processes of a number of things like iTunes helper and some adobe app still running (*try anything that might connect to internet)

    unfortunately for the sake of others I wasn't able to replicate it again by opening specific applications to find out which was the culprit.  Someone else may want to try installing Sophos with all the applications open that they have had and closing them one by one and trying again.  That way specific conflict applications could be identified. 

    I don't think I really added anything from the previous poster but the fact that I had a number of applications open that definitely connect to the internet during all the attempts at installing Sophos. 

    Again thank you to RBaldry for responding.  I think that users appreciate hearing that the company is frustrated with the problems as well. 

    :1004833
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