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cannot install the Sophos Antivirus home edition in Mac Pro 2008

freeflywing

Hello,

I just downloaded the Sophos Antivirus home edition.

everytime I start the installer and install the AV;

Sophos gives an error (The installer cannot connect to Sophos, although your Mac appears to be connected to the internet. please check your network settings and click Continue again. For more information, please visit the support forum.) in the update section.

I am pretty sure the internet connection is fine.

What is wrong of it?

Thank you!

Chris

:1001051


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  • 0

    I've now got 7.3 running on both my macs 15" MBP running 10.6.8, and 13" MBP running 10.7.2  Having been frustrated by this over the weekend, it seems that adapting the idea of olliedee worked.  I'm not exactly sure which services need to be shutdown, but I tried anything that looked like it would connect to the internet.  So I restarted the machine so there were no apps running, then opened activity monitor, and shutdown apple software update, iTunes helper, any scanner software, eye fi (wireless SD card software), adobe updater (using the quit process command), and anti-virus installed fine first time.  I think it's a bit of trial and error, but I got it to work on both machines.  As the guy from Sophos says it seems related to being able to authenticate to their SSL server, and it appears to be clashing with other software.  Anyway hope this helps other out.

    :1004823
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  • 0

    I've now got 7.3 running on both my macs 15" MBP running 10.6.8, and 13" MBP running 10.7.2  Having been frustrated by this over the weekend, it seems that adapting the idea of olliedee worked.  I'm not exactly sure which services need to be shutdown, but I tried anything that looked like it would connect to the internet.  So I restarted the machine so there were no apps running, then opened activity monitor, and shutdown apple software update, iTunes helper, any scanner software, eye fi (wireless SD card software), adobe updater (using the quit process command), and anti-virus installed fine first time.  I think it's a bit of trial and error, but I got it to work on both machines.  As the guy from Sophos says it seems related to being able to authenticate to their SSL server, and it appears to be clashing with other software.  Anyway hope this helps other out.

    :1004823
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