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cannot install the Sophos Antivirus home edition in Mac Pro 2008

freeflywing

Hello,

I just downloaded the Sophos Antivirus home edition.

everytime I start the installer and install the AV;

Sophos gives an error (The installer cannot connect to Sophos, although your Mac appears to be connected to the internet. please check your network settings and click Continue again. For more information, please visit the support forum.) in the update section.

I am pretty sure the internet connection is fine.

What is wrong of it?

Thank you!

Chris

:1001051


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  • 0

    I had the same problem, but I solved it myself.

    Here's the message I got during installation.

    "The installer cannot connect to Sophos, although your Mac appears to be connected to the internet. please check your network settings and click Continue again. For more information, please visit the support forum."

    I found out this is caused by forbidden connection with sophos server due to Failed authentication, therefore I checked the date and time on my computer to make sure it's not causing this error.

    Then I found out the date and time on my computer was set to one year ago.

    Once I changed my date and time on my computer to current, everything just worked fine, I got my database updated and the installation was completed without a single problem.

    What happens is when you have an outdated dated and time, the authentication could not go through because according to the date and time on your computer, the certificate has expired long ago.

    I hope this will help some of you guys whose having the same problem, if this is what caused your problem as well, congratulations!

    For those who still could solve their problem, try this page:

    http://www.sophos.com/support/knowledgebase/article/12377.html

    This page tells you what to do according to what error.

    Good luck to you all!

    :1002119
Reply
  • 0

    I had the same problem, but I solved it myself.

    Here's the message I got during installation.

    "The installer cannot connect to Sophos, although your Mac appears to be connected to the internet. please check your network settings and click Continue again. For more information, please visit the support forum."

    I found out this is caused by forbidden connection with sophos server due to Failed authentication, therefore I checked the date and time on my computer to make sure it's not causing this error.

    Then I found out the date and time on my computer was set to one year ago.

    Once I changed my date and time on my computer to current, everything just worked fine, I got my database updated and the installation was completed without a single problem.

    What happens is when you have an outdated dated and time, the authentication could not go through because according to the date and time on your computer, the certificate has expired long ago.

    I hope this will help some of you guys whose having the same problem, if this is what caused your problem as well, congratulations!

    For those who still could solve their problem, try this page:

    http://www.sophos.com/support/knowledgebase/article/12377.html

    This page tells you what to do according to what error.

    Good luck to you all!

    :1002119
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